【作者】 刘强；

【导师】 康凯；

【作者基本信息】 河北工业大学 ， 工商管理硕士（专业学位）， 2022， 硕士

【摘要】 电梯是我们日常出行中必不可少的交通工具,电梯的使用量也能侧面反映出城市的现代化文明程度,同时电梯的安全问题也一直是社会着重关注的热点问题。近年来,石家庄市经济发展迅速,电梯数量不断快速增长,根据数据统计,截至2020年底,石家庄市在用电梯数量已接近六万部,并以每年10%左右的速度快速增长。随着电梯使用率的快速增长及使用年限的增加,石家庄市发生的电梯安全事故以及困人率、故障率也逐年上升,电梯投诉不断增多,然而相应电梯安全管理条例、标准缺失,电梯安全运营管理方式仍与其他发达城市存在不小差距,由此可见,对石家庄市电梯安全运营管理体系进行优化已迫在眉睫。本文运用脆弱性理论和德尔菲法、层次分析法、现场调研法、问卷调查法、比较分析法分析并找出石家庄市电梯安全运营管理体系存在的问题,并剖析其产生的原因,再运用协同管理理论、分级管理方法以及智慧电梯监管系统工具,梳理电梯安全运营管理体系主体及业务,提出相应的优化措施以及保障措施,最终实现降低电梯事故率、困人率、故障率,减少电梯安全风险隐患的目的,整体提升石家庄市电梯安全管理水平。首先,本文运用脆弱性理论,通过脆弱性模型,找出影响电梯安全运营管理体系的因素,结合近些年相关学者对电梯及特种设备的安全指标研究成果,建立电梯安全运营管理体系评价指标,并运用德尔菲法对构建的指标进行修改完善,同时运用层次分析法计算出评价指标权重。再通过现场调研、问卷调查、统计分析等方法获得北京、上海、杭州、石家庄市的电梯安全运营管理体系相关数据,运用比较分析法,将这些数据放入评价指标权重靠前的具体指标中进行对比,找出石家庄市与先进城市差距以及与10座有代表性城市平均值差距,进而总结出石家庄市电梯安全运营管理体系急需解决的问题,并对这些问题形成原因进行分析;其次,针对找出的问题,运用协同管理理论和分级管理法提出相应的优化措施,从电梯安全运营管理体系中涉及的六项业务入手(电梯监管、采购、检验、安装维修改造、使用管理、维保业务),依次对每项业务的流程、组织、制度进行优化,同时展开阐述在每项业务中各电梯安全运营管理体系主体如何实现相互配合、监督,发挥电梯安全各相关方作用,实现协同管理;最后,为了能够让优化措施顺利实施,并长期延续下去,提出制度、资源、信息化等一系列保障措施,进而实现对石家庄市电梯安全运营管理体系的优化。更多还原

【Abstract】 Elevator is an indispensable means of transportation in our daily travel.The use of elevator can also reflect the modernization and civilization of the city.At the same time,the safety of elevator has always been a hot issue of social concern.In recent years,the economy of Shijiazhuang has developed rapidly,and the number of elevators has been growing rapidly.According to statistics,by the end of 2020,the number of elevators in use in Shijiazhuang has been close to 60000,with a rapid growth rate of about 10% per year.With the rapid growth of elevator utilization rate and the increase of service life,the elevator safety accidents,trapped people rate and failure rate in Shijiazhuang have also increased year by year,and the elevator complaints are increasing.However,the corresponding elevator safety management regulations and standards are missing,and the elevator safety operation management method is still not small gap with other developed cities.Therefore,it is urgent to optimize the elevator safety operation management system in Shijiazhuang.This thesis uses vulnerability theory,Delphi method,analytic hierarchy process,on-site investigation method,questionnaire survey method and comparative analysis method to analyze and find out the problems existing in Shijiazhuang elevator safety operation management system,and analyze the causes,and then uses collaborative management theory,hierarchical management method and smart elevator supervision system tools to sort out the main body and business of elevator safety operation management system,Put forward corresponding optimization measures and safeguard measures,and finally achieve the purpose of reducing the elevator accident rate,trapped people rate,failure rate,reducing elevator safety risks,and improving the overall elevator safety management level in Shijiazhuang.Firstly,this thesis uses the vulnerability theory and vulnerability model to find out the factors that affect the elevator safety operation management system.Combined with the research results of relevant scholars on the safety indicators of elevators and special equipment in recent years,the evaluation indicators of the elevator safety operation management system are established,and the Delphi method is used to modify and improve the constructed indicators.At the same time,the analytic hierarchy process is used to calculate the weight of the evaluation indicators.Then,the relevant data of elevator safety operation management system in Beijing,Shanghai,Hangzhou and Shijiazhuang were obtained through on-site investigation,questionnaire survey,statistical analysis and other methods.Using the comparative analysis method,these data were put into the specific indicators with the top weight of the evaluation indicators for comparison,and the gap between Shijiazhuang and advanced cities and the average value gap between Shijiazhuang and 10 representative cities were found,Then it summarizes the urgent problems of Shijiazhuang elevator safety operation management system,and analyzes the causes of these problems;Secondly,in view of the problems found,the corresponding optimization measures are put forward by using the collaborative management theory and hierarchical management method.Starting with the six businesses involved in the elevator safety operation management system(elevator supervision,procurement,inspection,installation,maintenance and transformation,use management,maintenance business),the process,organization and system of each business are optimized in turn,At the same time,it expounds how the main body of each elevator safety operation management system can realize mutual cooperation and supervision in each business,give play to the role of all relevant parties of elevator safety,and realize collaborative management;Finally,in order to implement the optimization measures smoothly and continue for a long time,a series of safeguard measures such as system,resources and informatization are proposed,so as to realize the optimization of Shijiazhuang elevator safety operation management system.更多还原