【作者】 张伟；

【导师】 杨志荣；

【作者基本信息】 中国人民公安大学 ， 公共管理， 2023， 硕士

【摘要】 党的十八大以来,党中央对新一届中央政府加快转变政府职能作出了部署,提出了新要求。一直以来,为了推进全面深化改革,国务院将简政放权视为“先手棋”和“当头炮”,并采取了一系列重大改革措施。这些措施成功地释放了市场活力,激发了社会创造力,增加了就业机会,促进了对外开放,推动了政府管理创新,获得了显著的成效。2016年国务院印发《2016年推进简政放权放管结合优化服务改革工作要点》明确全面推进“放管服”改革,至此我国政府全面开启了以“放管服”为总目标的政府职能与行政体制改革。党的十九大之后,“放管服”改革更是向纵深推进,2018年公安部发布《公安交管部门进一步深化“放管服”改革提升交管服务便利化的措施》,以“马上办、网上办、就近办、一次办”为主旨公安交管“放管服”改革推行开来。随着我国路网的发展,汽车保有量和驾驶人数量逐年递增,几何倍数增长的服务需求与有限的警力资源之间的矛盾更加突出,公安交管部门的工作效能和服务质量越来越受到群众的关注。在全国范围内推进公安交管“放管服”改革的背景下,本文以内蒙古包头市公安局交通管理支队“放管服”改革为研究对象,采用文献研究法、案例分析法、问卷调查法以及访谈法,对包头交管“放管服”改革过程中自主设计研发运营的交通智慧岗亭进行案例分析。基于新公共服务、服务型政府理论等理论,阐述了包头交管“放管服”改革的举措及成效,并分析说明了在实施“放管服”改革政策过程中存在的问题,如改革措施不够精细、业务下放不够深入、业务监管不够严密以及服务水平还有差距等。本文深刻剖析了存在问题的原因,并从统筹优化简政放权、强化完善放管结合、提档升级优化服务等方面提出了优化路径。在包头市公安局交通管理支队“放管服”改革中,交通智慧岗亭作为自主设计研发运营的重要成果,为交通管理提供了更加智能化、便捷化的服务,极大地提高了公安交管工作效率和服务质量。根据问卷调查和访谈结果显示,交通智慧岗亭的投入使用,使得包头市公安交管部门的服务能力得到了显著提升,同时也取得了良好的社会反响。通过智慧岗亭,公民可以在家门口就能完成车辆年检、违法处理、驾驶证办理等业务,无需跑腿到交管大厅,大大缩短了办事时间,提高了服务效率。同时,交通智慧岗亭还具有智能识别、实时监控、远程指挥等多种功能,有效减轻了交管执勤人员的工作负担,提高了工作效率。然而,在“放管服”改革的实施过程中,随着改革的推进也暴露出一些问题。首先,改革措施不够精细,缺乏细致的实施方案和操作指南。其次,业务下放不够深入,不同部门之间的协调和配合还需要进一步完善。再者,业务监管不够严密,一些服务窗口存在违规操作的情况。最后,服务水平还有差距,一些地区的服务设施和服务质量还有待进一步提升。为了解决上述问题,本文提出了以下优化路径。首先,需要进一步统筹优化简政放权,明确各部门的职责和权限,进一步深化“放管服”改革。其次,需要强化完善放管结合,加强对服务窗口的监管和管理,提高服务质量。最后,需要提档升级优化服务,进一步创新服务方式和提高服务质量,满足公民的多元化交通管理服务需求。更多还原

【Abstract】 Since the 18 th CPC National Congress,the CPC Central Committee has made arrangements for the new central government to accelerate the transformation of government functions,put forward new requirements,and adopted a series of major reform measures,which have yielded positive results.In 2016,The State Council made it clear to comprehensively promote the reform of“Delegating power,Improving regulation,and Upgrading services”.After the 19 th CPC National Congress,the reform of “ Delegating power,Improving regulation,and Upgrading services”was further promoted.In 2018,the Ministry of Public Security issued 《Measures for Public Security Traffic Control Departments to Further Deepen the reform of“Delegating power,Improving regulation,and Upgrading services”and improve the facilitation of Traffic Control Services 》,taking "doing it immediately,doing it online,doing it nearby and doing it once" as the main purpose of the reform.With the development of the road network in our country,the number of car and drivers has been increasing year by year.The contradiction between the increasing service demand and the limited police resources is becoming more prominent.The work efficiency and service quality of public security traffic departments have attracted increasing attention from the public.Against the background of promoting the“Delegating power,Improving regulation,and Upgrading services”reform in public security traffic management nationwide,this article takes the traffic management detachment of the Baotou Public Security Bureau in Inner Mongolia as the research object.By combining literature research,case analysis,questionnaire survey,and interview methods,this article analyzes a case study of the independently designed,developed,and operated traffic intelligent pavilions in the Baotou traffic management“Delegating power,Improving regulation,and Upgrading services ”reform process.Based on theories of new public services and service-oriented government,this article elaborates on the measures and effects of the Baotou traffic management “ Delegating power,Improving regulation,and Upgrading services”reform,and analyzes the problems caused by insufficiently precise reform measures,insufficiently deep delegation of business,insufficiently strict business supervision,and gaps in service levels during the implementation of the reform policies.The article deeply analyzes the reasons for the existing problems and proposes an optimization path from the perspectives of coordinating and optimizing the simplification of administration and delegation of power,strengthening and improving the combination of streamlining administration and delegation of power,and upgrading and optimizing services.As part of the“Delegating power,Improving regulation,and Upgrading services”reform at the Traffic Management Detachment of the Baotou Public Security Bureau,the intelligent traffic kiosk,as an important achievement of independent design,development,and operation,provides more intelligent and convenient services for traffic management,greatly improving the efficiency and service quality of the public security traffic management work.According to questionnaire surveys and interview results,the deployment of the intelligent traffic kiosk has significantly improved the service capability of the Baotou Public Security Traffic Management Department,and has also received good social feedback.Through the intelligent kiosk,citizens can complete vehicle inspections,violation processing,and driver’s license applications at their doorstep,without having to go to the traffic management hall,greatly reducing the time required for these tasks and improving service efficiency.At the same time,the intelligent traffic kiosk also has multiple functions such as intelligent identification,real-time monitoring,and remote command,effectively reducing the work burden of traffic management officers and improving work efficiency.However,there are also some problems in the implementation of the "streamlining administration and delegating powers" reform.Firstly,the reform measures are not detailed enough,lacking detailed implementation plans and operational guidelines.Secondly,the delegation of powers is not deep enough,and coordination and cooperation between different departments still need to be further improved.Furthermore,the business regulation is not strict enough,and there are some instances of illegal operations in some service windows.Finally,there is still room for improvement in service levels,and the service facilities and quality in some areas still need to be further improved.To solve the above problems,this article proposes the following optimization paths.Firstly,it is necessary to further coordinate and optimize the delegation of powers,clarify the responsibilities and authorities of various departments,and further deepen the "streamlining administration and delegating powers" reform.Secondly,it is necessary to strengthen and improve the combination of streamlining and regulation,strengthen supervision and management of service windows,and improve service quality.Finally,it is necessary to upgrade and optimize services,further improve service facilities and quality,and meet the diversified needs of citizens.更多还原