【作者】 王丽；

【导师】 徐姗；

【作者基本信息】 西南财经大学 ， 企业管理， 2022， 硕士

【摘要】 近年来,随着中西方文化不断的深化交融,员工的多样性、组织结构的复杂程度越加明显,使得企业需要摸索一套适用于现目前组织群体的新的领导力模式。不少学者都在下属行为以及不同的领导力方向有众多研究成果,服务型领导和包容型领导类型都属于相对温和的领导风格,积极型领导风格也被大量研究,例如,变革型领导、情感型领导以及真实型领导等。积极领导行为更加注重提升员工主观能动性、引起员工情感共鸣、促使员工使命感的生成、与员工达成亲密可信任的关系、通过领导的专业能力吸引员工的从崇敬感等让员工自主的、有强烈意愿的为组织目标付出努力,甚至自主生成奉献精神。其中服务型领导通常以满足下属需求为主要行为核心,具有更好的倾听、授权、帮助、关注员工心理活动等行为,服务型领导的一系列特性能够唤醒员工对组织的认同、吸引员工对企业的文化产生迷恋、以及着眼于培养员工的方式从而使企业最终获利。本文主要从组织认同的视角出发,探究服务型领导对员工追随行为的影响,以及权力距离在其中的调节作用。本文首先通过系统性回顾目前学术界在四个变量上的相关文献,提出了6个研究假设,选择匹配本研究的成熟量表完成测量,采取7点测量法设置问卷,在SPSS24.0上对问卷调查的数据质量进行了测试检验,对信度、效度等采用了回归分析法,最终对研究假设进行了证实。本文从组织认同理论的视角出发进行了服务型领导的探究,丰富了服务型领导的研究理论基础,对员工追随行为的前因影响因素也进行了研究方向的拓展。本文的研究结果可以指导企业在实际管理中采取具体的管理措施,企业可以通过宣贯和培训来培养领导者的服务意识;通过完善的入职培训和明朗的发展路径增强员工的追随行为;也可以通过打造企业文化等措施来提升员工对组织的认同感。更多还原

【Abstract】 In recent years,with the continuous deepening integration of Chinese and Western cultures,the diversity of employees and the complexity of organizational structure become more and more obvious,which makes enterprises need to explore a new set of leadership mode applicable to the current organizational group.Many scholars have made numerous research achievements on subordinates’ behavior and different leadership directions.Service-oriented leadership and inclusive leadership are relatively mild leadership styles.Positive leadership styles have also been extensively studied,such as transformational leadership,emotional leadership and authentic leadership.Active leadership behaviors pay more attention to improving employees’ subjective initiative,arousing their emotional resonance,promoting the generation of employees’ sense of mission,achieving a close and trustworthy relationship with employees,and attracting employees’ sense of respect through the professional ability of leaders to make employees independent and have a strong will to make efforts for the organization’s goals,and even generate their own dedication.Among them,service-oriented leaders usually take meeting the needs of subordinates as the main behavioral core,and have better listening,authorization,help,attention to employees’ psychological activities and other behaviors.A series of characteristics of service-oriented leaders can awaken employees’ identification with the organization,attract employees to have a fascination with the corporate culture,and focus on ways to cultivate employees so as to make the enterprise ultimately profitable.From the perspective of organizational identity,this paper explores the influence of service-oriented leadership on employee followership behavior and the moderating effect of power distance.Firstly,this paper systematically reviewed the relevant literature on four variables in the current academic circle,proposed six research hypotheses,selected the mature scale matching this study to complete the measurement,adopted the7-point measurement method to set up the questionnaire,tested the data quality of the questionnaire on SPSS,and adopted the regression analysis method for reliability and validity,and finally confirmed the research hypothesis.From the perspective of organizational identity theory,this paper explores service-oriented leadership,enriches the theoretical basis of research on service-oriented leadership,and expands the research direction on the antecedents affecting employee following-behavior.The research results of this paper can guide enterprises to take specific management measures in the actual management,enterprises can cultivate the service consciousness of leaders through publicity and training;Enhance employee follow-through through sound induction training and clear development path;It is also possible to enhance employees’ sense of identity with the organization through measures such as building corporate culture.更多还原