【作者】 李杰；

【导师】 方佳明；

【作者基本信息】 电子科技大学 ， 工商管理硕士（专业学位）， 2023， 硕士

【摘要】 随着现代科技体系的发展和完备,云计算、物联网、人工智能(Artificial Intelligence)等概念不断涌现,对整个社会产生了极大影响,并逐渐成为各经济领域的活跃要素,金融科技概念也在此环境下衍生、逐渐发展起来。W消费金融公司Y事业部成立于2018年,主要负责设计、研发和销售客服领域相关的产品,为客服领域提供闭环的解决方案。在事业部快速发展的过程中,由于缺乏对产品研发流程的重视,导致产品研发流程出现跨部门协作困难、流程执行效率低、产品需求规划不清晰、软件质量不高、产品的研发效率低、产品市场竞争力不足等问题。为此,产品研发流程存在改进的必要性。本文基于六西格玛理论思想,运用DMAIC框架,首先,利用SIPOC方法对产品研发流程进行分析,并找到关键顾客。其次,通过识别顾客的需求和关键质量特性,确定改造的目标。再次,利用项目中的历史数据以及行业基准数据,通过回归分析、帕累托分析以及对比行业基准数据等方法找到产品研发流程问题的根本原因。最后,运用敏捷开发与双速IT模型相结合,并配合研发流程关键节点的改进,制定与实施产品研发流程的改进方案。实施的结果显示,以软件开发生产率、缺陷密度和自动化测试用例覆盖率为改进方向的目标值均得到一定改善,并达到预期设置的目标。通过论文的案例研究,六西格玛理论思想及DMAIC实践框架运用于产品研发流程的改进,具有一定实践意义。同时,对同行业产品研发流程的改进也有一定借鉴意义。更多还原

【Abstract】 With the development and completion of the modern science and technology system,concepts such as cloud computing,the Internet of Things,and artificial intelligence have been emerging,which have a great impact on the whole society and gradually become active elements in various economic fields.The concept of financial technology is also derived and gradually developed in this environment.The Y business unit of W Consumer Finance Company was established in 2018,mainly responsible for designing,developing and selling products related to the telephone customer service field,and providing closed-loop solutions for the customer service field.In the rapid development process of the business unit,due to the lack of attention to the product R&D process,the product R&D process has difficulties in cross-department collaboration,and the process implementation efficiency is low;The product demand planning is not clear,and the software quality is not high;Low efficiency of product research and development;The market competitiveness of products is insufficient.Therefore,there is a need to improve the product R&D process.Based on the Six Sigma theory,this paper uses the DMAIC practice framework to find key customers by combining the problems of product R&D process with customers through SIPOC method.Secondly,determine the goal of transformation by identifying customer needs and key quality characteristics.Thirdly,use the historical data and industry benchmark data in the project to find the root cause of the product R&D process problems through regression analysis,Pareto analysis and comparison of industry benchmark data.Finally,by combining agile development with the two-speed IT model and cooperating with the improvement of the key nodes of the R&D process,the improvement plan of the product R&D process is formulated and implemented.The implementation results show that the target values of software development productivity,defect density and automated test case coverage have been improved to some extent and reach the expected goals.Through the case study of the paper,the theory of the Six Sigma and DMAIC practice framework in the improvement of product R&D process has certain practical significance.At the same time,it also has certain reference significance for the improvement of product R&D process in the same industry.更多还原