【作者】 李潇；

【导师】 陆琳；

【作者基本信息】 广西师范大学 ， 工商管理（专业学位）， 2023， 硕士

【摘要】 自新冠疫情爆发以来,TX公司所在的国际货代行业深受影响,各运输环节都出现了人员不足、效率低下、周转率下降等情况,缺箱、爆仓、高运价等成为常态,许多国家口岸临时关闭,物流路线中断,港口出台新的政策规定,临时增加特殊证明文件等等,整个国际运输过程被放大,每票业务的操作时限被拉长,导致国际货运代理行业面临巨大的挑战。受此影响,TX公司整体业务呈下滑趋势,各分支机构存在业务发展不平衡情况,部分分公司业务量下滑严重,出现工作量不饱和,部分分公司业务反而阶段性暴增。为应对外部因素给TX公司业务造成的冲击TX公司必须做出新的结构调整和流程设计,建立更加协调有效的运作模式,以及达到降本增效的效果。本文研究以优化TX公司操作流程为目的,以TX国际货代公司操作流程为研究对象,根据理论支持-实例研究-对策建议的逻辑关系分六个章节展开研究。首先梳理文献,对国际货代现状、流程优化现状、操作流程优化研究现状进行了分析,并将论文采用的操作流程优化的相关理论和方法进行了介绍。通过采用流程图分析法、鱼骨图分析法、案例分析法对TX公司询报价流程、投保流程、报关报检流程以及跟单流程四大操作流程现状进行详细阐述,并结合TX公司实际情况对上述主要流程进行深入分析,诊断在操作流程中存在问题和产生这些问题的原因。发现TX公司存在重复劳动现象突出、工作量分配不均衡、操作水平参差不齐、未规范异常汇报流程以及信息技术支撑薄弱六个比较典型突出的问题。通过利用标杆瞄准理论以及ESIA原理对TX国际货代公司操作流程的根本性进行再思考,从优化组织架构、统一管理平台、打造专业操作团队、明确各岗位分工与职责、出台异常事件应急处理办法、通过信息化手段优化流程提出了TX国际货代公司操作流程优化对策。对TX公司组织架构进行优化,改进原有职责分工,对操作流程进行重塑,以进一步提升操作效率,促使操作差错率、服务质量等关键指标得到改善,从而促进TX公司在危机中生存并发展,逐步提升公司的经营效益,努力实现公司的战略经营目标。不仅对TX国际货代公司操作效率有提升,而且还对其他同行业以科学的借鉴。更多还原

【Abstract】 Since the outbreak of the COVID-19 epidemic,all the international freight forwarding companies have been deeply affected.There have been shortages of personnel,inefficiencies and declining turnover rates in all transport links.Container shortage,warehouse explosion and high freight rates have become the norm.Many countries have temporarily closed ports,disrupted cargo flow routes,introduced new policies and regulations at ports,and temporarily added special supporting documents.The entire international transport process has been magnified,the operational time limit for each shipment has been extended,leading to significant challenges for the international freight forwarding companies.Affected by this,the overall business of Company TX has shown a downward trend,with imbalanced business development in various branches.Some branch offices have experienced a severe decline in business volume,resulting in workload saturation,while some branch offices have experienced a phased surge in business.In order to cope with the impact of external factors on TX Company’s business,TX Company must make new structural adjustments and process design,establish a more coordinated and effective operating mode,and achieve the effect of cost reduction and efficiency increase.This article aims to optimize the operational process of Company TX,with the operational process of TX International Freight Forwarding Company as the research object.Based on the logical relationship between theoretical support,case study and policy recommendations,the study is divided into six chapters.Firstly,the literature was reviewed to analyze the current status of international freight forwarding,process optimization,and research on operational process optimization.The relevant theories and methods of operational process optimization used in the paper were also introduced.By using the methods of flowchart analysis,fishbone diagram analysis,and case analysis,the current status of the four major operational processes of Company TX,including inquiry and quotation process,insurance process,customs declaration and inspection process and tracking process is elaborated in detail.Combined with the actual situation of Company TX,the above main processes are deeply analyzed to diagnose the problems in the operational process and the reasons for these problems.It has been found that Company TX has six typical and prominent problems: prominent duplication of labor,uneven workload distribution,uneven operational levels,non-standard abnormal reporting processes and weak information technology support.Through the use of Benchmarking theory and ESIA principles,the fundamental nature of the operational process of TX International Freight Forwarding Company is rethought.From optimizing organizational structure,unifying management platform,creating professional operation teams,clarifying the division of labor and responsibilities of each position,introducing emergency response measures for abnormal events,and optimizing the process through information technology,the optimization measures for the operational process of TX International Freight Forwarding Company are proposed.Optimize the organizational structure of TX Company,improve the original division of responsibilities,and reshape the operational process to further improve operational efficiency,promote the improvement of key indicators such as operational error rate and service quality,thereby promoting TX Company’s survival and development in the crisis,gradually improving the company’s operational efficiency,and striving to achieve the company’s strategic business goals.It’s not only can improve the operational efficiency of TX International Freight Forwarding Company,but also can provide scientific reference for other similar industries.更多还原