【作者】 郭静；

【导师】 付永刚；

【作者基本信息】 大连理工大学 ， 工商管理（专业学位）， 2020， 硕士

【摘要】 OS公司是一家中小型外资企业(德国独资),OS公司IT部门沿用德国总部的绩效管理策略,员工自由度比较高,管理者就员工工作态度积极性不高,工作效率低下等现象,找不到合适的制度或策略来进行约束或激励,员工觉得现有的绩效管理制度不切合实际。本论文通过对绩效管理理论的学习和研究,希望可以帮助OS公司IT部门解决上述的这些问题。本论文首先介绍了研究的背景、意义和研究对象,阐述了研究对象OS公司IT部门目前存在的绩效管理问题,比如岗位职责不清、缺乏绩效计划和绩效沟通、绩效结果应用单一等问题。然后对国内外绩效管理研究的发展现状和研究方法等进行了描述,同时结合绩效管理相关理论对绩效管理方法、相关激励理论等进行深入了解和研究。之后对OS公司及IT部门的人力资源现状和绩效管理现状进行了深入介绍,为了了解到OS公司IT部门绩效管理问题出现的真实原因,本论文应用了问卷调查和访谈的方法对OS公司IT部门的绩效管理现状进行了进一步调查,通过收集到的结果数据,分析出绩效管理问题的一些具体原因。在这些了解到的原因的基础上,结合绩效管理理论与科学的绩效管理方法,从优化目前OS公司IT部门绩效管理的角度出发,确定了绩效管理优化原则,并充分考虑IT部门员工其特殊性,遵循绩效管理PDCA持续改进原则的基础上,运用OKR目标管理方法、360度全面评估反馈并结合激励理论支撑等方法,将现有的绩效管理从确定员工岗位职责、确定绩效计划、建立绩效考核和评估、优化绩效沟通及绩效应用等几大方面进行了优化设计,并结合OS公司IT部门的现状,分析了绩效管理的实施步骤和应建立的实施保障。更多还原

【Abstract】 OS company is a small and medium-sized foreign-funded enterprise(wholly owned by Germany).The IT Department of OS company follows the performance management strategy of German headquarters,which leads to a relatively high degree of staff freedom.The managers can not find the appropriate strategy to restrain or motivate the employees.The employees feel that the existing performance management system is not practical.Through the study and research of performance management theory,this paper hopes to help the IT Department of OS company to solve these problems.This paper first introduces the background,significance and research object of the research,and expounds the performance management problems existing in the IT Department of OS company,such as unclear job responsibilities,lack of performance plan and performance communication,single application of performance results and so on.Then it describes the development status and research methods of performance management research at home and abroad.At the same time,combined with the related theories of performance management,it makes in-depth understanding and Research on performance management methods and related incentive theory.In order to understand the real reason of performance management problems in it Department of OS company,this paper uses the method of questionnaire survey and interview to further investigate the current situation of performance management of IT Department of OS company.Through the collected data,it analyzes the problems of performance management Some specific reasons.On the basis of these reasons,combined with the performance management theory and scientific performance management methods,from the perspective of optimizing the performance management of IT Department of OS company,based on the principle of continuous improvement of performance management PDCA,OKR target management method and 360 Degree Feedback are used combined with the methods of incentive theory,this paper optimizes the existing performance management from the following aspects: determining the staff’s post responsibility,determining the performance plan,establishing the performance appraisal and evaluation,optimizing the performance communication and performance application,and combining with the current situation of IT Department of OS company,it analyzes the implementation steps of performance management and the implementation guarantee that should be established.更多还原