【作者】 杨杰；

【导师】 孟庆春；

【作者基本信息】 山东大学 ， 工商管理（专业学位）， 2023， 硕士

【摘要】 近年来,西式快餐以其便捷、快速的特点迅速在餐饮行业占据重要地位。随着西式快餐在中国的快速发展,相关商用餐饮设备企业也在中国投资和发展。作为肯德基和麦当劳认证合格供应商之一,M公司在中国也迅速壮大。21世纪的企业竞争不再局限于内部管理,而是涉及复杂的供应链竞争。在全球经济一体化的背景下,科学有效地管理供应商成为每个企业的首要任务。本研究以M公司的供应商管理改进为研究课题,通过梳理M公司的供应商管理现状,并结合理论和实践,运用文献分析法、调查研究法和头脑风暴法对供应商管理存在的问题进行根源分析。主要解决M公司在供应商开发与评估、供应商分类与选择以及供应商绩效管理等方面的问题。识别潜在的供应商资源并确定供应商开发范围,设计改进方案来改善供应商开发和评价标准;利用卡拉杰克矩阵模型对供应商进行分类,并采取不同的供应商选择战略;运用AHP层次分析法定性和定量评价供应商绩效,并制定不同周期的绩效考核办法。通过这些措施,提出了切实有效的供应商管理改进策略,验证并提供了在供应商管理制度、供应商管理人员和供应商管理激励方面的保障措施,以提升M公司的整体供应商管理能力,为其快速发展提供强有力的推动力。本研究聚焦于M公司供应商管理改进的研究,其成果对提升M公司的供应商管理能力和解决问题具有指导意义,同时对于餐饮设备行业或类似企业的供应商管理也具有借鉴意义。更多还原

【Abstract】 In recent years,Western-style fast food has rapidly gained a significant position in the foodservice industry due to its convenience and speed.With the rapid development of Western-style fast food in China,related commercial foodservice equipment companies have also invested and grown in the country.As one of the certified suppliers for renowned brands like KFC and McDonald’s,M Company has experienced rapid growth in China as well.In the 21st century,business competition extends beyond internal management and encompasses complex supply chain competition.In the context of global economic integration,scientific and effective supplier management has become a primary task for every company.This study focuses on the improvement of supplier management in M Company.By examining the current state of supplier management in M Company and combining theory with practice,the study employs literature analysis,survey research,and brainstorming methods to conduct a root cause analysis of the issues in supplier development and evaluation,supplier classification and selection,and supplier performance management faced by M Company.The study identifies potential supplier resources and defines the scope of supplier development,designs improvement plans for supplier development and evaluation criteria,classifies suppliers using the Kraljic matrix model,and adopts different supplier selection strategies for different supplier tiers.Additionally,the study employs the Analytic Hierarchy Process(AHP)to qualitatively and quantitatively evaluate supplier performance and establishes performance assessment methods for different time periods.Through these measures,effective strategies for improving supplier management in M Company are proposed.The study also verifies and provides safeguard measures in terms of supplier management systems,supplier management personnel,and incentives,aiming to enhance the overall supplier management capabilities of M Company and provide strong impetus for its rapid development.This research focuses on the improvement of supplier management in M Company,and its findings provide valuable guidance for enhancing supplier management capabilities and addressing issues in M Company.Furthermore,the research has relevance and potential insights for the supplier management of the catering equipment industry and similar enterprises.更多还原