【作者】 王振；

【导师】 付立华；

【作者基本信息】 山东大学 ， 社会工作（专业学位）， 2023， 硕士

【摘要】 新中国成立以来,我国的传统民政工作与专业社会工作深度融合发展,已经形成了具有中国特色的民政社会工作,而专业人才的流失也成为了当前我国社会工作专业发展之路上的一大现实挑战。我国的民政社会工作者长期从事民政工作服务,在为我国民政事业发展做出了巨大贡献的同时,也成为了职业倦怠的易感人群,使我国民政社会工作人才队伍建设面临着离职率高的问题。为了探究我国民政社会工作者离职意愿和职业倦怠的总体情况,并探究因职业倦怠而产生离职意愿的机制,本研究结合自我决定理论和社会支持理论建立起民政社会工作者职业倦怠和离职意愿模型,借助SPSS、Amos等数据分析工具,利用2019年“中国社会工作动态调查”中有关民政社会工作者的调查数据进行统计分析,建立他们的离职意愿和职业倦怠的结构方程模型。研究发现,我国民政社会工作者的性别差异对离职意愿没有显著影响,而是否用编制身份对离职意愿具有显著影响;职业倦怠的三个维度(情绪衰竭、人格解体和低成就感)中,情绪衰竭和低成就感是导致我国民政社会工作者产生离职意愿的直接诱因,二者可以分别对离职意愿产生直接影响,而人格解体无法直接导致离职意愿的产生;在情绪衰竭和低成就感各自造成离职意愿的路径中,民政社会工作者的职业认同与工作满意度起到了部分中介作用。因此,为有效缓解我国民政社会工作者的职业倦怠、降低他们的离职率,需要一方面不断维护民政社会工作者的身心健康,为他们编织越来越丰富有力的社会支持网络、营造越来越友好的工作环境;另一方面积极通过宏观政策手段,建立统筹的民政社会工作平台,为民政社会工作者确立独特指导思想、工作原则、疏通他们实现社会价值和个人价值的渠道。更多还原

【Abstract】 Since the establishment of the People’s Republic of China,traditional civil affairs work and professional social work in China have been deeply integrated and developed,forming civil affairs social work with Chinese characteristics.The loss of talent has also become a major practical challenge on the path of professionalization and professionalization of social work in China.Civil social workers engaged in civil and social work services have made great contributions to the development of China’s civil affairs industry,but have also become susceptible to career burnout,making the construction of China’s civil affairs social work talent team face a career development difficulty of high turnover rate.In order to reveal the overall situation of career burnout and turnover intention of civil affairs social workers in China,and explore the mechanism of turnover intention caused by career burnout,this research established a model of career burnout and turnover intention of civil affairs social workers based on self-determination theory and social support theory.Using data analysis tools such as SPSS and Amos,statistical analysis was conducted using the 2019 China Social Work Longitudinal Study(CSWLS2019)data.This research has found that gender differences among civil affairs social workers in China do not have a significant impact on turnover intention,while whether to use organizational identity has a significant impact on turnover intention;Among the three dimensions of career burnout(emotional exhaustion,depersonalization and reduced accomplishment),emotional exhaustion and reduced accomplishment are the direct incentives that lead to the turnover intention of civil affairs social workers in China,while depersonalization cannot directly lead to the generation of the turnover intention;In the pathways of emotional exhaustion and low sense of achievement leading to turnover intention,the professional identity and job satisfaction of civil affairs social workers play a partial mediating role.Therefore,in order to effectively alleviate the career burnout of civil affairs social workers in China and reduce their turnover rate,it is necessary to continuously maintain the physical and mental health of civil and social workers,weave an increasingly rich and powerful social support network for them,and create an increasingly friendly work environment;On the other hand,actively adopting macro policy measures to establish a coordinated civil affairs social work platform,establishing unique guiding ideology and working principles for civil affairs social workers,and unblocking channels for them to achieve social and personal values.更多还原