【作者】 王东；

【导师】 黄成；

【作者基本信息】 哈尔滨工业大学 ， 公共管理（专业学位）， 2021， 硕士

【摘要】 本研究以深圳市坪山区为例,综合采用定性的政府文本资料以及定量的公众调查数据,重点分析了坪山区近年来,在公共文化服务的体系建设方面取得的成就、目前存在的问题及问题产生的原因,进而提出优化建议。首先,本研究考察了坪山区公共文化体系的具体真实现状。基于政府文本资料,本研究主要对坪山区公共文化服务的设施、公共文化的活动及其制度、公共文化服务方式、公共文化人才支持的相关情况进行了分析。基于公众调查数据,本研究对公众对公共文化服务内容体系的满意度、供给主体体系的满意度、质量体系的满意度和公共文化服务的总体满意度进行了分析,了解居民对深圳市坪山区公共文化服务体系的真实感受和评价情况。其次,探究了存在的问题,找出原因。基于政府文本资料本研究发现,坪山区公共文化服务体系建设中存在的问题主要包括公共文化服务供需不匹配的问题突出、公共文化服务的设施其运营质量需要提升、基层的文化服务中心其功能发挥不足和公共文化服务组织管理体系有待理顺等,究其原因,主要是因为政府观念意识存在偏差、运营管理未联系实际、设施运营保障不足和体系制度不健全等。基于公众调查数据本研究发现,影响坪山区居民公共文化服务体系满意度的因素主要包括公众的年龄、受教育程度、政治面貌、户口类型、参观文化场馆设施的频率、参与公共文化活动项目的频率,以及文化场馆设施数量不足、文化场馆设施使用率不高、文化服务人员素质不高、社会力量参与不足、公众决策参与不足等问题。最后,本研究认为坪山区政府应从以下四个方面着手进一步优化提升公共文化服务体系,第一,转变观念实现精准供给;第二,提升文化设施运营的质量;第三,完善文化设施运营保障体系;第四,健全制度。本研究的发现对其他地区公共文化服务体系发展,有所启益。更多还原

【Abstract】 Based on both qualitative textual material and quantitative survey data,taking Pingshan District of Shenzhen as an example,analyzes the governmental achievements,existing problems,and causes of these problems in construction of public cultural service system.Firstly,this study investigates the conditions in Pingshan District.Based on text material from the government,this study explores the conditions of public cultural service facilities,and finds that Pingshan District has made great achivements in above aspects.Based on public survey data,this study analyzes public satisfaction of public cultural services,and finds that public satisfaction with above aspects is all relatively high.Secondly,this study explores the problems in Pingshan District and causes of these problems.Besed on text material from the government,this study finds that the major problems include the prominent problem of the mismatch between the supply and demand,the quality needs to be improved,the function is insufficient,the serious shortage needs to be straightened out.These problems can be attributed to the deviation of the government’s concept,the impracticability of some construction measures,the lack of government financial investment,the lag in the construction of professional personnel and the imperfect management system.Based on public survey data,this study finds that the major influence factors of public satisfaction with public cultural service system includes individual age,education level,political identity,hukou,and participation frequency and public cultural activities.What’s more,the shortage of cultural facilities,low utilization rate of cultural facilities,low quality of cultural service personnel,insufficient participation of social forces and insufficient participation of the public in decision-making all have significant impacts on satisfaction with public cultural service system.Finally,this study suggests that Pingshan District government should further promote the construction.First,change thinking and achieve precise supply;second,improve the operation quality of cultural facilities;third,build a complete guarantee system for the operation of cultural facilities;fourth,perfect the system.The findings of this study are helpful for advancing the construction of my country’s public cultural service system and enhancing the sense of gain and happiness of the people.更多还原