【作者】 王飞；

【导师】 段钢；

【作者基本信息】 电子科技大学 ， 工商管理硕士（专业学位）， 2022， 硕士

【摘要】 近年来,我国各级政府在推进城市治理和城市化过程中,越来越多的城市管理问题日益凸显出来,已然成为阻碍政府提升治理能力和治理水平以及推进城市化进程的重大难题。在我国的政权体系中,县级人民政府是上下衔接中央、省市、地区与乡、村联络的重要组成部分,是整个国家政权体系运行的基础行政单元。在我国政权体系的实际运行过程中,县级人民政府承担着非常重要的行政治理和政务服务职能,它是上级市、省和中央政策的执行者、政务服务的推广者,直接面对人民群众,其行政治理的水平和能力直接关系着人民群众的切身利益,关乎国家政权的稳定运行。当前,以云计算、大数据、通信网络、物联网、人工智能、区块链等为代表的新一代信息技术正加速渗透到国家经济发展、政府行政、社会民生、生产生活等领域,党中央、国务院亦借此契机大力推行智慧城市建设,以破除城市治理和推进城市化进程中的难题和挑战,从而提升政府行政和治理现代化水平。然而,由于我国县级政府信息化人才欠缺,加之智慧城市项目具有集成程度高、实施难度大、实施周期短等特征,使得县级政府在建设智慧城市项目过程中缺乏风险控制能力,导致很多县级智慧城市项目失败的案例发生。本文系统运用项目风险管理理论与技术,结合县级智慧城市项目建设特征及RC公司“智慧Q县”项目实施过程的客观实际情况,在充分研究了信息系统项目以及项目风险管理相关理论的基础上,首先对“智慧Q县”项目的工作结构进行了分解,得到“智慧Q县”项目工作结构分解;其次,通过头脑风暴法从范围、质量、资源、人员、技术、管理维度识别出“智慧Q县”项目整体的风险结构分解;再次,根据信息系统项目的阶段划分理论,运用WBS-RBS法识别出“智慧Q县”项目各阶段各环节对应的风险因素;最后,通过层次分析法对“智慧Q县”项目各阶段各环节的风险因素进行了风险评价,得出“智慧Q县”项目各阶段各环节的风险因素权重相对重要性排序,并有针对性的提出“智慧Q县”项目风险的应对和监控措施。通过本文的研究,一方面,形成了一套适用于智慧城市项目建设过程中可借鉴和参考的风险识别与评价方法、应对与监控措施,对RC公司后续推进智慧城市项目的顺利实施提供了有力的支撑和帮助;另一方面,“智慧Q县”项目作为典型的大型软件开发集成项目,它具有跟软件开发集成项目相同的风险和项目特征,在本文中,系统识别出的“智慧Q县”项目相关风险以及提出的较为详细的应对措施,对于大型软件开发集成项目同样具有借鉴和参考的价值。与此同时,本文对指导县级政府成功实施智慧城市项目建设也有着十分重要的指导、借鉴和现实意义,有助于增强县级政府在智慧城市项目建设过程中的话语权和风险控制能力。更多还原

【Abstract】 In recent years,in the process of promoting urban governance and urbanization by governments at all levels in China,more and more urban management problems have become increasingly prominent,which has become a major problem hindering the government from improving its governance capacity and governance level and promoting the urbanization process.In China’s political power system,the county-level people’s government is an important part of the connection between the central government,provinces,municipalities and regions with townships and villages,and is the basic administrative unit for the operation of the entire state power system.In the actual operation of China’s political power system,the people’s government at the county level undertakes very important administrative governance and government service functions,it is the implementer of the policies of the municipal,provincial and central government at the higher level,and the promoter of government services,directly facing the people,and its level and ability of administrative governance are directly related to the vital interests of the people and the stable operation of state power.At present,the new generation of information technology represented by Cloud Computing,Big Data,Communication Networks,Internet of Things,Artificial Intelligence,Blockchain,etc.is accelerating its penetration into the fields of national economic development,government administration,social livelihood,production and life,etc.,and the Party Central Committee and the State Council have also taken this opportunity to vigorously promote the construction of smart cities to break the problems and challenges in urban governance and promote the urbanization process,so as to improve the level of government administration and governance modernization.However,due to the lack of informatization talents of county-level governments in China,coupled with the characteristics of smart city projects such as high degree of integration,difficult implementation and short implementation cycle,county-level governments lack risk control capabilities in the process of building smart city projects,resulting in many cases of county-level smart city project failure.This thesis systematically uses the project risk management theory and technology,combined with the construction characteristics of county-level smart city projects and the objective reality of the implementation process of RC company "Smart Q County" project,and on the basis of fully studying the information system project and the relevant theories of project risk management,the work structure of the "Smart Q County" project is first decomposed,and the work structure of the "Smart Q County" project is decomposed.Secondly,the brainstorming method identifies the risk structure decomposition of the "Smart Q County" project from the dimensions of scope,quality,resources,personnel,technology and management.Thirdly,according to the phase division theory of the information system project,the WBS-RBS method was used to identify the corresponding risk factors in each stage of the "Smart Q County" project.Finally,the risk factors of each stage of the "Smart Q County" project are evaluated by analytic hierarchy,and the relative importance ranking of the weight of the risk factors in each stage of the "Smart Q County" project is obtained,and the risk response and monitoring measures of the "Smart Q County" project are proposed.Through the research of this thesis,on the one hand,a set of risk identification and evaluation methods,response and monitoring measures suitable for reference and reference in the construction process of smart city projects have been formed,which provides strong support and assistance for RC company to promote the smooth implementation of smart city projects.On the other hand,as a typical large-scale software development integration project,the "Smart Q County" project has the same risks and project characteristics as the software development integration project,and in this thesis,the risks related to the "Smart Q County" project identified by the system and the more detailed countermeasures proposed are also of reference value for large-scale software development integration projects.At the same time,this thesis also has very important guidance,reference and practical significance for guiding county-level governments to successfully implement smart city project construction,which is helpful to enhance the voice and risk control ability of county-level governments in the process of smart city project construction.更多还原