【作者】 刘扬；

【导师】 董金秋； 张秀贤；

【作者基本信息】 河北农业大学 ， 农业硕士（专业学位）， 2021， 硕士

【摘要】 自2005年全国政府工作报告首次提出创建服务型政府后,我国政府工作报告中多次提到要加快服务型政府建设。2017年,中共中央办公厅、国务院办公厅颁布《关于加强乡镇政府服务能力建设的意见》,规定各地区各部门推进乡镇政府职责改革,进一步完善基本公共服务职责,规范基本公共服务管理体系,创新基本公共服务技术手段,强化为群众提供公共服务的基本意识,进一步提升基本公共服务效能。乡镇政府是中国最基础的地方政府组织,代表着党和国家在农村地区的公信力。乡镇干部作为一线工作人员,面向广大人民群众直接进行工作并行使权力,代表着乡镇政府的形象,其服务能力在很大程度上也代表着乡镇政府组织的服务能力,研究如何提升这一群体的服务能力具有非常重要的意义。胜任素质理论认为,能力差异导致工作绩效不同。本文通过调查发现,当前我国的乡镇干部能力参差不齐,绩效差距较大,因此本文将以胜任素质理论为基础构建研究框架,选取乡镇干部公共服务工作绩效为因变量,选取乡镇干部公共服务专业知识、乡镇干部公共服务专业技能、乡镇干部公共服务科学思维、乡镇干部成就动机为自变量,并将总结归纳的乡镇干部公共服务标准代入到理论框架中进行指标设计。本文采用问卷调查法,以河北省范围内200名乡镇干部为样本进行资料收集,并根据调查结果构建乡镇干部公共服务能力模型。本研究发现,专业知识、专业技能和科学思维与乡镇干部的公共服务工作绩效之间具有显著的正向线性关系,成就动机是乡镇干部公共服务工作绩效变化的最大解释变量,变量之间存在中介效应,检验了理论的准确性,为我国乡镇干部公共服务能力提升指出了方向。根据这些结论,本文辅以深度访谈法,从这四个变量因素出发与我省的乡镇干部进行访谈,调查当前乡镇政府在这些方面的现状,寻找其与本文理论指标的差别,发现不足,并对应相应维度,提出了以下对策建议:营造乡镇单位学习氛围,增加干部知识储备;定期开展专业技能培训,建立常态化考核制度;减少基层干部工作压力,鼓励思维创新与突破;提升基层干部福利待遇,提高工作满足感。更多还原

【Abstract】 Since the establishment of a service-oriented government was first proposed in the national government work report in 2005,China’s central conference and government work report have repeatedly mentioned the need to speed up the construction of a service-oriented government.In 2017,the general office of the CPC Central Committee and the general office of the State Council issued the opinions on strengthening the service capacity-building of township governments,which further required all regions and departments to accelerate the transformation of township government functions,strengthen service functions,improve service mechanisms,innovate service means,enhance service awareness and improve service efficiency.Township government is the most grass-roots administrative organization in China,representing the credibility of the party and the state in rural areas.As the front-line staff of the township government,township cadres exercise certain rights on behalf of the township government,work directly for the people,and represent the image of the township government.Their service ability also represents the service ability of the township government organization to a great extent.It is of great positive significance to study how to improve the service ability of this group.Competency theory holds that different abilities lead to different job performance.Through the investigation,it is found that the ability of township cadres in China is uneven and the performance gap is large.Therefore,this paper will build a research framework based on the competency theory,select the public service performance of township cadres as the dependent variable,and select the public service professional knowledge,public service professional skills,scientific thinking The achievement motivation of township cadres is an independent variable,and the summarized public service standards of township cadres are substituted into the theoretical framework for index design.This paper uses the questionnaire survey method to collect data from 200 township cadres in Hebei Province,and constructs the public service ability model of township cadres according to the survey results.This study found that professional knowledge,professional skills and scientific thinking have a significant positive linear relationship with the public service performance of township cadres.Achievement motivation is the largest explanatory variable for the change of public service performance of township cadres.There is an intermediary effect between the variables,which verifies the correctness of the theory and points out the direction for the improvement of public service ability of township cadres in China.According to these conclusions,supplemented by the in-depth interview method,this paper interviews the township cadres in our province from these four variable factors,investigates the current situation of the township government in these aspects,looks for the differences between them and the theoretical indicators in this paper,finds out the deficiencies,and puts forward the following countermeasures and suggestions according to the corresponding dimensions:create the learning atmosphere of township units and increase the knowledge reserve of cadres;Regularly carry out professional skill training and establish a normalized assessment system;Reduce the work pressure of grass-roots cadres and encourage thinking innovation and breakthrough;Improve the welfare treatment of grass-roots cadres and improve their sense of job satisfaction.更多还原