基于平衡计分卡的Q医院绩效管理研究

【作者】 王斌；

【导师】 范英杰；

【作者基本信息】 青岛大学 ， 会计硕士（专业学位）， 2022， 硕士

【摘要】 随着我国医改政策的相继颁布,医改进程的逐步推进,国内医疗市场运营要求与竞争压力剧增,导致作为社会公益事业单位的公立医院受到了极大挑战,自身改革势在必行。在此背景下,公立医院应发挥自身主观能动作用,一方面应密切关注医疗行业宏观政策,顺应医改要求;另一方面,则需从公立医院组织管理体系上入手,进行合理优化调整,使组织管理体系更具导向性、适用性。那么绩效管理作为组织管理的核心方面,也应引起公立医院的高度重视,积极构建既符合宏观医疗政策改革要求,又能提高员工工作效率和绩效满意度的绩效管理体系对于医院发展改革尤为重要。本文以Q医院为研究对象对平衡计分卡下公立医院绩效管理展开分析。基于国内外已有医院绩效管理研究成果,运用战略管理等理论,首先就Q医院目前绩效管理现状进行分析,总结现存问题,引入平衡计分卡进行解决。再对Q医院内外部战略环境分析,结合医院整体愿景使命与战略目标,构建Q医院平衡计分卡下四维度具体战略目标地图。在此基础上,利用专家咨询法与层次分析法为Q医院构建基于战略愿景又切合运营实际的绩效管理体系,并就其具体应用与落实保障措施进行说明。既实现解决Q医院现有绩效管理问题、进行绩效管理优化改革的目的;也丰富公立医院绩效管理体系设计研究视角,有助于为公立医院绩效管理改革提供经验借鉴。更多还原

【Abstract】 With the promulgation of Chinese medical reform policies and the gradual advancement of the medical reform process,the operation requirements and competitive pressure of the domestic medical market have increased sharply,which has led to great challenges for public hospitals as social public welfare institutions,and their own reform is imperative.In this context,public hospitals should play their own subjective and dynamic role.On the one hand,they should pay close attention to the macro policies of the medical industry and comply with the requirements of medical reform;On the other hand,we need to start with the organization and management system of public hospitals and make reasonable optimization and adjustment to make the organization and management system more oriented and applicable.As the core aspect of organizational management,performance management should also attract the high attention of public hospitals.It is particularly important for the development and reform of hospitals to actively build a performance management system that not only meets the requirements of macro medical policy reform,but also improves employees’ work efficiency and performance satisfaction.Taking Q hospital as the research object,this paper analyzes the performance management of public hospitals under the balanced scorecard.Based on the research results of hospital performance management domestic and international,using the theory of strategic management,this paper first analyzes the current situation of performance management in Q hospital,summarizes the existing problems,and introduces the Balanced Scorecard to solve them.Then analyze the internal and external strategic environment of Q hospital,combined with the overall vision,mission and strategic objectives of the hospital,build a four-dimensional specific strategic objective map under the Balanced Scorecard of Q hospital.On this basis,the expert consultation method and analytic hierarchy process are used to build a performance management system based on strategic vision and practical operation for Q hospital,and its specific application and implementation guarantee measures are explained.It is not only to solve the existing performance management problems of Q hospital,but also to optimize and reform performance management;It also enriches the research perspective of the design of performance management system in public hospitals,and helps to provide experience for the reform of performance management in public hospitals.更多还原