【作者】 王伟；

【导师】 黄志繁；

【作者基本信息】 南昌大学 ， 旅游管理（专业学位）， 2022， 硕士

【摘要】 酒店业在旅游行业当中,占着一个举足轻重的位置,旅游业常说吃穿住行游娱购,而酒店业在游客的吃穿住行游娱购中扮演了很重要的角色。与此同时,酒店作为旅游场景当中重要的配套服务设施,在中国已形成了非常庞大的产业规模。而酒店业又是劳动密集型行业,那么人才会是酒店企业在市场竞争的重要支柱。本研究以J酒店集团员工为调研对象,采用文献研究法、问卷调查法、实地访谈法以及统计分析等方法,首先对J酒店集团在职员工在性别、年龄、学历、职位、婚姻状况、从业时间,酒店星级、企业文化等8个方面进行差异化分析调研;其次对J酒店集团员工的职业认同感水平进行描述性均值分析;再次对J酒店集团员工职业认同感影响因素进行探索性研究。得出以下结论:一是目前J酒店集团员工整体职业认同水平不高,目前的均值为2.9761,低于中间值3,处在职业认同的培养期间。二是J酒店集团员工的职业认同在性别、年龄、学历、职位上、酒店星级、从业时长、结婚状态以及不同企业文化接受程度等都有显著差异。三是J酒店集团员工职业认同感影响因素分别从自我认同、组织认同以及制度认同三个维度上进行分析,发现员工在影响因素中的三个维度有不同的重视程度。按照均值的高低对三个维度进行排序,分别为:组织认同>制度认同>自我认同。更多还原

【Abstract】 The hotel industry occupies a decisive position in the tourism industry.The tourism industry often talks about eating,wearing,living,traveling and shopping,and the hotel industry plays a very important role in the tourists’ eating,wearing,living,traveling and shopping.At the same time,as an important supporting service facilities in the tourism scene,the hotel has formed a very large industrial scale in China.The hotel industry is a labor-intensive industry,so talents are an important pillar of hotel enterprises in market competition.Taking the employees of J hotel group as the research object,this study adopts the methods of literature research,questionnaire survey,field interview and statistical analysis.Firstly,it makes a differentiation analysis and Research on the on-the-job employees of Jiangxi J Hotel Group in eight aspects: gender,age,education,position,marital status,working time,hotel star class and corporate culture;Secondly,it makes a descriptive mean analysis on the level of professional identity of J Hotel Group employees;Thirdly,it makes an exploratory study on the influencing factors of J Hotel Group employees’ professional identity.The following conclusions are drawn:First,at present,the overall professional identity level of J Hotel Group employees is not high.The current average is 2.9761,which is lower than the median value of 3.They are in the training period of professional identity.Second,the professional identity of employees of J Hotel Group has significant differences in gender,age,education,position,hotel star,length of employment,marriage status and acceptance of different corporate culture.Third,the influencing factors of J Hotel Group employees’ professional identity are analyzed from three dimensions: self-identity,organizational identity and institutional identity.It is found that employees pay different attention to the three dimensions of influencing factors.According to the average value,the three dimensions are sorted as follows: organizational identity > institutional identity >self-identity.更多还原