【作者】 周辉；

【导师】 刘宏伟；

【作者基本信息】 大连理工大学 ， 公共管理（专业学位）， 2021， 硕士

【摘要】 社区是社会的基本细胞,也是城市建设与发展的基础。在经济社会高速发展的今天社会矛盾日渐增多,社区承担了大量的社会管理和服务职能,处于一种高负荷运转的状态。党十九届四中全会指出,要坚持和完善共建共治共享的社会治理制度,创新基层社会治理新格局。在此背景下,网格化管理实践在各地陆续展开。网格化管理重新梳理社区工作流程,在打破了传统条块分割局面的同时实现了资源共享。即社区工作者发现隐患问题主动上报,统一调配资源,通过网格管理平台分配任务并协调各方解决。在提高城市社区工作效率的同时社区工作者的工作任务和责任也随之加大。社区工作者作为网格化最直接的管理者,其队伍的整体素质和管理水平将直接影响社区的服务质量与社会的和谐稳定。纵观大石桥市社区工作者队伍建设的现状,队伍结构不优、专业化程度低、工作职责不清、待遇和工作满意度低、职业发展前景不明。这些问题限制了社区工作者队伍的发展和网格化管理的运行。本文以网格化管理为背景,以社区工作者为研究对象,运用公共人力资源管理理论、人本管理理论和需求层次理论作为理论支撑,通过访谈大石桥市网格中心负责人了解到大石桥市网格化管理的基本情况,并对4个街道的社区工作者通过问卷的形式进行调查。通过对调查结果的分析发现在网格化管理中,造成社区工作者队伍存在问题的主要原因有:进出机制不合理、培训制度不完善、就业保障体系不健全、责任意识和奉献精神不强、社会认知度低。针对社区工作者队伍建设存在的问题及原因,笔者在提高专业化水平、完善培训体系、完善就业保障体系、提高社会地位等方面,为大石桥市社区工作者队伍建设提出具体对策。更多还原

【Abstract】 Community is not only the basic cell of society,but also the basis of urban construction and development.With the rapid development of economy and society,social contradictions are increasing day by day.The community undertakes a large number of social management and service functions,and is in a state of high load operation.The Fourth Plenary Session of the 19 th CPC Central Committee pointed out that we should adhere to and improve the social governance system of co construction,CO governance and sharing,and innovate a new pattern of grass-roots social governance.In this context,grid management practices have been carried out in various places.Grid management re combs the community workflow,breaks the traditional situation of segmentation,and realizes resource sharing at the same time.That is,community workers actively report hidden problems found,uniformly allocate resources,allocate tasks through the grid management platform and coordinate all parties to solve them.While improving the efficiency of urban community work,the tasks and responsibilities of community workers also increase.As the most direct manager of grid,the overall quality and management level of community workers will directly affect the service quality of the community and the harmony and stability of the society.Looking at the current situation of the construction of community workers in Dashiqiao City,the team structure is poor,the degree of specialization is low,the job responsibilities are unclear,the treatment and job satisfaction are low,and the career development prospect is unknown.These problems limit the development of community workers and the operation of grid management.Taking grid management as the background,taking community workers as the research object,using public human resource management theory,humanistic management theory and demand level theory as the theoretical support,this paper interviewed the person in charge of Dashiqiao grid center to understand the basic situation of grid management in Dashiqiao City,and investigated the community workers in four streets in the form of questionnaire.Through the analysis of the survey results,it is found that the main reasons for the problems of community workers in grid management are: unreasonable access mechanism,imperfect training system,imperfect employment security system,weak sense of responsibility and dedication,and low social awareness.In view of the problems and reasons existing in the construction of community workers,the author puts forward specific countermeasures for the construction of community workers in Dashiqiao City in improving the professional level,perfecting the training system,perfecting the employment security system and improving the social status.更多还原