【作者】 杨晓宇；

【导师】 王林；

【作者基本信息】 华中科技大学 ， 工商管理， 2019， 硕士

【摘要】 随着汽车行业竞争的不断加剧,汽车质量水平的高低直接影响了企业的品牌形象,发动机是汽车的重要零部件,发动机的质量直接决定了整车性能的好坏。本文利用国内外制造行业先进的质量管理方法,通过多学科融合、各理论交叉的运用,采用定性与定量分析相结合的方法对DFFS公司发动机质量管理存在的问题进行分析,探索研究出一套适合DFFS公司的完整的自主发动机质量管理体系,提升DFFS自主发动机质量管理能力。本文根据DFFS公司自身特点,对公司的质量管理现状进行分析。首先,针对发动机工业化过程中风险管理不足等问题,提出利用FMEA建立潜在失效模式及影响的分析方法,通过构建发动机质量管理要点对高风险项目进行有效预防。其次,针对供应商质量问题缺乏高效的推进机制、零部件质量问题缺乏科学统一的分析工具等问题,提出快速响应及对策评审的QRQC机制,并导入8D的零部件质量分析方法,推进发动机零部件质量问题的快速推进和有效的再发防止。然后,根据发动机制造过程中关键工序保证能力不足,结合发动机质量管理要点,利用SPC等过程质量工具开展提升发动机关键工序过程能力的过程质量管理活动。最后,构建快速响应客户质量问题的TASK FORCE活动,提升客户质量问题的推进速度,提高客户质量的管理水平和客户满意度。本文通过四个方面的质量管理活动,对DFFS公司的质量管理模式进行分析和探讨,建立起自主发动机质量管理体系,对提升公司的产品质量和综合质量管理能力都具有十分重要的意义。更多还原

【Abstract】 With the continuous intensification of competition in auto industry,the level of vehicle quality then has a great effect on the brand image of the enterprises.Engine is an important part of a vehicle,and the quality of the engine directly determines the performance of the vehicle.This thesis utilizes the advanced quality management methods of the manufacturing industry,through the multidisciplinary integration and the application of various theories,and the combination of qualitative and quantitative analysis to analyze the problems of DFFS engine quality management.Analyze the reasons and propose countermeasures to optimize and improve,and then develop a complete self-developed engine quality management system suitable for DFFS,and improve the DFFS self-developed engine quality management capability.According to the characteristics of DFFS,this thesis analyzes the current status of the company’s quality management.Firstly,aiming at the problems of insufficient risk management in the process of engine industrialization,this paper proposes an analysis method to establish potential failure modes and effects by using FMEA,and effectively prevent high-risk projects by constructing engine quality management points.Secondly,the lack of efficient promotion mechanism for supplier quality problems and the scientific and unified analysis tools for parts quality problems,the QRQC mechanism for rapid response and countermeasure review,and the introduction of 8D parts quality analysis methods to promote engine parts.Rapid advancement of quality issues and effective recurrence prevention.Then,according to the lack of critical process guarantee capability in the engine manufacturing process,combined with engine quality management points,process quality management activities such as SPC and other process quality tools are used to improve the process capability of the engine.Finally,build a TASK FORCE activity that responds quickly to customer quality issues,and improve the speed of customer quality issues,the customer quality management and the customer satisfaction.This thesis analyzes and discusses the quality management mode of DFFS through four aspects of quality management activities,and establishes an self-developed engine quality management system,which is of great significance for the improvement of the company’s product quality and comprehensive quality management capabilities.更多还原