【作者】 王丽；

【导师】 杨付；

【作者基本信息】 西南财经大学 ， 企业管理， 2021， 硕士

【摘要】 随着对组织行为学的进一步深化研究,领导幽默(Leader humor)逐渐成为组织行为学领域研究的热点议题。学者们通过结合领导理论与幽默理论研究,验证了领导幽默能够对员工的情绪、自我认知等产生影响,进而影响到员工对待工作的态度,最终会作用于员工在工作中的绩效、角色外行为(帮助行为)等表现。如何才能够充分利用组织中的领导幽默,进而改善组织中的管理实践,已然成为管理学中的一项重要任务。本研究通过系统梳理国内外相关研究,基于资源保存理论对领导幽默与医务人员帮助行为之间的内部作用机制展开研究,同时引入员工积极情绪验证其在领导幽默与医务人员帮助行为之间的中介作用,并将情绪守则难度作为边界条件引入研究构建模型。本文主要采用文献梳理法及经验取样的日志研究法进行研究。先在已有研究成果的基础上,通过对文献进行综述,明确领导幽默、积极情绪、情绪守则难度和帮助行为的概念、内涵,推演四个变量之间的关系,搭建研究的理论模型。然后使用经验取样方法收集数据,通过对93份有效的一次性问卷调查数据和为期10个工作日的日志研究数据分析,验证了领导幽默、积极情绪、情绪守则难度与医务人员帮助行为之间的作用关系。本文主要研究结论:(1)领导幽默对医务人员积极情绪有显著的正向影响。在中国本土情境中恰当地运用领导幽默能释放员医务人员压力,创造医务人员内部情感资源,提升其积极情绪。(2)积极情绪对医务人员帮助行为有显著的正向影响。当医务人员获得充足的情感资源,将会大大有利于其为患者提供帮助行为。(3)积极情绪在领导幽默与医务人员帮助行为关系中起到中介作用。医务人员的积极情绪水平越高其帮助行为水平就越高。(4)情绪守则难度对领导幽默与积极情绪之间的关系具有负向调节作用。当员工的情绪守则难度较高时,领导幽默对员工积极情绪的正向影响较弱;当员工的情绪守则难度较低时,领导幽默对员工积极情绪的正向影响较强。根据研究结论去指导管理实践,管理者们需要更加拓宽管理思路,强化领导幽默在组织中的运用;关注员工的个体需求,多措并举提升员工的积极情绪,同时差异化对待不同情绪守则难度的员工,并加强对员工的引导、疏解工作。更多还原

【Abstract】 Through literature review,we found leader humor can have impacts on employees’ emotion,self-awareness,employees’ attitude towards work,and ultimately affects employees’ performance and extra role behavior(i.e.,helping behavior).As the helping behavior of public-health worker is an important factor which affects patients’ satisfaction,it is necessary to explore the internal mechanism of the influence of leadership humor on the helping behavior with public-health worker in the context of Chinese culture.Based on the conservation of resources theory(COR),this study systematically reviews the relevant research,and explores the internal mechanism between leader humor and public-health worker helping behavior.Further,this study introduces the mediating role of employee positive emotion between leader humor and public-health worker helping behavior,as well as the moderating role of the difficulty of the rules on employees’ mood.Considering the dynamic nature of leadership humor,this study used empirical sampling methodology to collect data.we surveyed 93 public-health workers in Chinese public hospital using experience sampling surveys.Before the start of the daily surveys,we sent a questionnaire containing the measures of our between-level constructs(e.g.,difficulty of the rules on employees’ mood)to participants.During the daily survey,participants were sent three surveys each day while they were at work for 10 workdays.The main conclusions are as follows:(1)There is a significant positive impact of leader humor on the positive emotion of employees.Appropriate usage of leaderhumor in Chinese context can release the public-health workers’ pressure,and create internal emotional resources and enhance their positive emotion.(2)Positive emotion has a significant positive impact on the public-health worker helping behavior.When the public-health worker get enough emotional resources,it will greatly help them to provide helping for patients.(3)Positive emotion plays a mediating role in the relationship between leader humor and public-health worker helping behavior.(4)The difficulty of the rules on employees’ mood moderates the relationship between leader humor and positive emotion.Such positive relationship is stronger when the degree of difficulty of the rules on employees’ mood is high,rather than low.We provide several practical implications for the manage practice,such that managers should strengthen the usage of leader humor in the organizations,and pay attention to the individual needs to improve the employees’ positive emotion,as well as treat employees differently with different degree of difficulty of the rules on employees’ mood.更多还原