【作者】 陈楠；

【导师】 吴丰华；

【作者基本信息】 西北大学 ， 工商管理硕士（专业学位）， 2021， 硕士

【摘要】 自2011年《关于深化政务公开加强政务服务的意见》颁布以来,为解决政府组织机构臃肿、分散的缺陷,加快审批效率、推进政务公开,改善营商环境,各地政府纷纷开展政务服务中心建设。在各级党和政府的大力扶持下,公众舆论的关注下,近年来我国各地政务服务中心获得高速发展,其职能权限扩大,业务量显著增长,改善经商环境等作用也得到有效发挥。但目前政务服务中心的薪酬管理特别是薪酬激励却不能满足中心快速发展的需要,亟待做出相应的优化改善。本文研究QJ新区政务服务中心薪酬激励体系,就其薪酬激励体系现状问题加以分析并提出相应对策。本文首先阐述薪酬激励体系理论基础,主要介绍了薪酬理论、激励理论、薪酬激励体系。然后分析QJ新区政务服务中心薪酬激励现状,主要介绍了QJ新区政务服务中心的基本情况、人员设置、服务中心薪酬激励的基本情况、薪酬激励现状调查问卷、存在的薪酬激励问题以及问题成因分析。接着论述QJ新区政务服务中心薪酬激励体系的优化,主要介绍了优化原则、思路、薪酬结构的设计。基于上述问题,提出优化QJ新区政务服务中心薪酬激励体系的对策,主要提出优化薪酬结构、完善绩效考核体系、构建多层次的激励机制、增加非经济因素的激励、建立薪酬动态调整机制等策略。最后,提出QJ新区政务服务中心薪酬激励体系优化的保障措施,对本篇论文研究结论加以总结提炼。本文关于QJ新区政务服务中心薪酬激励的调查研究,能够帮助政务服务中心准确认识自身薪酬激励体系的员工满意程度;关于QJ新区政务服务中心薪酬激励体系存在的问题及原因的分析能够帮助中心更好地认识现行政务服务中心薪酬激励体系存在的问题;所提出的薪酬激励体系优化原则、总体思路以及具体策略,对QJ新区政务服务中心优化自身薪酬激励体系提供了切实可行的方案,也可为其他地区政务服务中心薪酬激励体系的优化提供借鉴。更多还原

【Abstract】 Since the promulgation of the "Opinions on Deepening Government Affairs and Strengthening Government Service" in 2011,in order to solve the bloated and scattered deficiencies of government organizations,speed up the efficiency of examination and approval,promote the transparency of government affairs,and improve the business environment,local governments have started the construction of government service centers.With the strong support of the party and government at all levels and the attention of public opinion,government service centers in various parts of our country have developed rapidly in recent years,their functions and powers have expanded,their business volume has increased significantly,and their roles in improving the business environment have also been effectively brought into play.However,the current salary management of the government service center,especially salary incentives,cannot meet the needs of the center’s rapid development,and corresponding optimization and improvement are urgently needed.This paper studies the salary incentive system of QJ New District Administrative Service Center,analyzes the current situation of its salary incentive system and proposes corresponding countermeasures.This article first elaborates the theoretical basis of salary incentive system,mainly introduces salary theory,incentive theory,and salary incentive system.Then it analyzes the status quo of salary incentives of the QJ New District Administrative Service Center,mainly introducing the basic situation of the QJ New District Administrative Service Center,personnel settings,the basic situation of the service center salary incentives,the salary incentive status survey questionnaire,the existing salary incentive problems and the causes of the problems analysis.Then it discusses the optimization of the salary incentive system of the QJ New District Administrative Service Center,mainly introducing the optimization principles,ideas,and the design of the salary structure.Based on the above problems,the strategy to optimize the salary incentive system of the QJ New District Administrative Service Center is proposed,mainly to optimize the salary structure,improve the performance appraisal system,build a multi-level incentive mechanism,increase incentives for non-economic factors,and establish a dynamic salary adjustment mechanism..Finally,the guarantee measures for the optimization of the salary incentive system of the QJ New District Administrative Service Center are proposed,and the research conclusions of this paper are summarized and refined.This article’s investigation and research on the salary incentives of the QJ New District Administrative Service Center can help the Government Service Center to accurately understand the employee satisfaction of its own salary incentive system;the analysis of the problems and reasons existing in the salary incentive system of the QJ New District Administrative Service Center can help the center A better understanding of the existing problems in the salary incentive system of the current administrative service center;the proposed principles,general ideas and specific strategies for the optimization of the salary incentive system provide a practical and feasible plan for the QJ New District Administrative Service Center to optimize its own salary incentive system.It can provide reference for the optimization of the salary incentive system of government service centers in other regions.更多还原