【作者】 刘杰；

【导师】 冯小林；

【作者基本信息】 江西师范大学 ， 社会工作， 2021， 硕士

【摘要】 随着我国改革开放的深入推进及城镇化建设步伐的加快,传统的社区居委会工作方式和治理模式已无法满足新时期社区居民的多样化需求。在此情形下,我国借鉴西方国家社区发展经验,引进社会工作,并引导社会工作者介入社区建设,全国各地也在积极探索适合当地发展的社区建设模式。温州市L区于2018年率全市之先引入社区专职社工,致力于提升社区服务水平以及社区工作者队伍的专业素养,该做法在浙江全省亦是走在前列。虽是第一个“吃螃蟹”,但L区的主管部门还是“摸着石头过河”,社会各界也反响不一,包括正式入职的专职社工,对自身的职业发展同样充满了不确定。本文希望通过对L区的调查研究,既解决L区社工队伍建设的问题,又能以小见大、以点扩面,为我国推动社区专职社工职业化发展提供有益借鉴。本文以温州市L区专职社会工作者为调查对象进行研究,从该区十四个街镇所辖社区抽取部分专职社工,邀请他们填写问卷,并走访社区进行深入访谈。通过分析问卷资料和深入访谈调查,了解温州市L区社区专职社工的生活工作现状,并对职业发展提出有益的建议意见。在提升了福利待遇,并公开选拔招考后,L区社区专职社工队伍年轻化、高学历的趋势明显,社区服务水平得到明显提升。但同时在职业发展过程中也存在不少的问题,主要表现为在工作内容上,任务重、压力大,且与社工专业不符,学习、培训成果无法落实;在工作待遇上,薪酬相对较低,存在一定经济压力,且晋升渠道不畅通,发展前景迷茫;在队伍建设上,存在多头管理的现象,人员的专业化程度也有待提高。为改善L区专职社工的生活工作现状,加强社工队伍建设,协调推动社区专职社工职业发展,该文从三个层面提出了对策:一是政府部门应该完善社区专职社工队伍建设及管理体系;二是社区应该为社工开展专业服务创造环境,增强社工队伍的凝聚力;三是社区专职社工自身应该积极将社会工作的价值理念、专业知识与助人技巧统一应用于服务实践,以进一步提升社区服务水平和社区专职社工的专业素养。更多还原

【Abstract】 With the further development of China’s reform and opening-up,the traditional working methods and governance models of community neighborhood committees can no longer meet the diverse needs of community residents in the new era.Under this situation,my country has learned from the community development experience of Western countries,introduced social work,and guided social workers to intervene in community construction.All parts of the country are also actively exploring community construction models suitable for local development.Wenzhou L District led the city to introduce community full-time social workers in 2018,and is committed to improving the level of community service and the professionalism of community workers.This practice is also at the forefront of Zhejiang Province.However,since the opening of this post,few experts,scholars or institutions have conducted special investigations on this group.This article hopes that through the investigation and research of the L District,it can not only solve the problem of social work team construction in the L District,but also see the big from the small and expand the area,and provide a useful reference for my country to promote the professional development of community full-time social workers.This article takes full-time social workers in L District of Wenzhou City as the survey object.It selects some full-time social workers from the communities under the jurisdiction of 14 streets and towns in the district,invites them to fill out questionnaires,and visits the communities for in-depth interviews.Through the analysis of questionnaire data and in-depth interviews and investigations,we can understand the life and work status of full-time social workers in L District of Wenzhou City,and put forward useful suggestions for career development.After the promotion of welfare benefits and the open selection and recruitment,the trend of younger and more highly educated social workers in the community of L District has become obvious,and the level of community service has been significantly improved.But at the same time,there are many problems in the career development process,which are mainly manifested in the work content,the task is heavy,the pressure is heavy,and it is not in line with the social work profession,the learning and training results cannot be implemented;in terms of work compensation,the salary is relatively low,There is a certain degree of economic pressure,and the promotion channels are not smooth,and the development prospects are confused;in the team building,there is a phenomenon of multi-head management,and the degree of professionalism of personnel needs to be improved.In order to improve the life and work status of full-time social workers in L District,strengthen the construction of social workers,and coordinate and promote the professional development of community full-time social workers,this article proposes countermeasures from three levels: first,government departments should improve the construction and management system of community full-time social workers;It is that the community should create an environment for social workers to carry out professional services and enhance the cohesion of the social work team;third,the community full-time social workers themselves should actively apply the value concept,professional knowledge and helping skills of social work to service practices to further improve the level of community service and Professionalism of full-time social workers in the community.更多还原