【作者】 王洁；

【导师】 东晓；

【作者基本信息】 武汉大学 ， 行政管理， 2020， 硕士

【摘要】 当前,社会环境复杂多变,各种社会问题交织,突发性公共事件层出不穷,对社会稳定及发展带来了严峻的考验。面对突发性公共事件的挑战,提升全社会的应急管理能力俨然成为一项重要且紧迫的任务。社区是国家宏观生活与微观生活相对接的平台,是社会公众生活的第一场域,是沟通政府与公众的重要桥梁。因此,社区在突发性公共事件的应急管理中处于最前线的战略位置,社区在突发性公共事件中的应急管理能力状况直接关系到全社会秩序的稳定程度。公众作为社区直接管理服务的对象,对社区突发性公共事件应急管理服务的满意度是衡量社区应急管理能力的重要指标,并且可以倒逼社区改进工作、提升能力。本文以2019新冠疫情这一重大的突发性公共卫生事件为立足点,选取了Z市C社区作为案例探究了社区在此次疫情中应急管理工作的公众满意度情况。首先,本文对相关研究进行了梳理,明确了重要概念的内涵;其次,在梳理已有公众满意度模型研究并且充分调研吸取有关专家意见的基础上,确定了适用于社区突发性公共事件应急管理特点的公众满意度模型,并细化了模型中各个变量的具体观测指标;再次,通过问卷调查的形式收集社区公众对社区应急管理满意度的数据,然后运用统计软件进行数据分析,验证模型假设成立与否,数据分析结果表明模型假设均成立;最后,结合研究结果,提出了提升社区突发性公共事件应急管理公众满意度的具体对策建议。更多还原

【Abstract】 At present,the social environment is complex and changeable,there are various social problems intertwined,and public emergencies happen one after another,which poses a severe test for social stability and development.The community is the platform where the national macro life and micro life are connected,the first field of social public life,and an important bridge between the government and the public.Therefore,the community is at the forefront of strategic management in the emergency management of public emergencies,and the community’s emergency management capabilities are directly related to the stability of the entire social order.Public is the target of community’s direct management and service,so the public’s satisfaction with community’s emergency management for public emergencies is an important indicator for measuring the community’s emergency management capabilities,and can force the community to improve its work and enhance its capabilities.The paper takes the novel coronavirus 2019(2019-n Co V)as a major public health emergency as a foothold,and selects the C community of Z city as a case to explore the public satisfaction of the community’s emergency management in this epidemic.First of all,this paper sorts out the relevant research and clarifies the important conceptual connotation;secondly,on the basis of sorting out the existing public satisfaction model and fully investigating the opinions of relevant experts,the paper determined a public satisfaction model which is suitable for community’s emergency management in public emergencies and refine the indicators at all levels;Third,collect public satisfaction data in the form of questionnaires,and use statistical software for data analysis to verify whether the model assumptions are established,data analysis results show that the model assumptions are all established;Finally,based on the results of data analysis and in conjunction with relevant interviews,specific suggestions were made to improve public satisfaction with community’s emergency management in public emergencies.更多还原