【作者】 王艳；

【导师】 张长征；

【作者基本信息】 西安理工大学 ， 工商管理（专业学位）， 2020， 硕士

【摘要】 在当前经济社会快速发展的同时,企业间的竞争日趋激烈,企业内不同岗位类型员工的工作压力和工作负担也日益加重,职业倦怠症状与之相伴而生。这种现象不仅对员工的工作热情和工作积极性产生消极影响,更会有损企业在市场内部的竞争优势,从而影响企业在市场的发展战略。特别是涉及高新技术产业的企业内的研发人员,作为推动公司发展的核心力量,研发人员出现职业倦怠症状无疑会对企业产生极为严重的后果。在这一背景下,本文选取了ZH公司(无棣中海新铝科技有限公司)作为研究对象,结合目前国内外现有的针对职业倦怠方面的研究成果,对公司内研发人员的个人信息情况进行了统计,进行了整体描述性分析,并采用Maslach编制的MBI-GS量表作为测定研发人员职业倦怠量表的主体内容,对公司内研发人员职业倦怠的总体表现和各维度下的症状水平进行了测定,测定结果认为目前ZH公司研发人员的职业倦怠处于重度水平,其中情绪衰竭维度和去个性化维度的反应极为严重。在上述分析的基础上,本文随后通过以下几种分析方法对ZH公司研发人员的职业倦怠状况进行了研究。(1)在ZH公司研发人员个人信息的基础上,对其进行了人口统计学差异分析,对性别构成和婚姻状况采用独立样本T检验,对年龄、学历状况、岗位类别、月收入情况等,采用单因素方差来分析其差异性。结果发现年龄、婚姻状况、月收入对ZH公司研发人员的职业倦怠水平具有显著影响,而学历状况、岗位类别对职业倦怠水平具有一定的影响,性别对职业倦怠水平的影响则较为有限。(2)针对目前国际常用的离职倾向量表进行修改,并通过皮尔逊相关系数测算其与职业倦怠及各维度的相关性,发现离职倾向与职业倦怠及各维度间均存在较强的正相关性。(3)通过调查问卷中职业倦怠影响因素构成部分以及本人对公司内研发人员进行随机访谈的相关结果进行汇总整理,从个人因素、组织因素、工作因素三个层面总结了ZH公司研发人员产生职业倦怠的原因,根据相关影响因素的具体内容,本文结合目前国内外学界对员工职业倦怠的缓解策略和应对机制进行了全面梳理,并结合ZH公司的实际发展情况,以及访谈过程中员工的反馈意见,有针对性地提出了ZH公司研发人员职业倦怠的应对策略。根据目前学界针对职业倦怠领域的相关研究成果,结合本人调查过程中ZH公司研发人员职业倦怠的实际状况,本文从个人因素、组织因素和工作因素三个层面入手,并从身心素质难以满足工作需要、个人追求与公司发展理念存在差异、岗位晋升渠道亟需畅通、个人发展规划与公司发展战略存在落差、公司对研发人员的支持与关怀力度薄弱等具体因素上进行了细致深入的分析。通过有序提升员工身心素质、调整员工预期职业期望、减轻员工工作压力等内容上进行了深入阐述,希望以此为ZH公司缓解研发人员的职业倦怠提供一定的改进作用。更多还原

【Abstract】 The competition among enterprises in different industries is also becoming increasingly fierce.The work pressure and work burden of employees in different job types are becoming more and more serious.The accompanying students are the symptoms of burnout caused by employees in the work process.It not only negatively affects employees’ work enthusiasm and work enthusiasm,but also weakens the market competitiveness of enterprises and hinders the sustainable development of enterprises.In this context,this paper selects ZH Company(WuDi Zhonghai New Aluminum Technology Co.,Ltd.)as the research object,combined with the existing domestic and international research results on burnout,first of all,the personal information of the company’s R&D personnel.The statistics were carried out and the overall descriptive analysis was carried out.Secondly,the MBI-GS scale compiled by Maslach was used as the main content of the Research inventor occupational burnout scale,and the overall performance of the company’s R&D staff’s job burnout and the symptoms under each dimension.The level was measured,and the results showed that the current job burnout of the ZH company’s Research inventor was at a moderate level,and the response to the emotional exhaustion dimension and the de-personalized dimension was more serious.Subsequently,based on the personal information of the research and development personnel of the company,the demographic difference analysis was carried out.The reasons,from the physical and mental quality is difficult to meet the needs of work,personal pursuit and the company’s development philosophy,the need for the promotion of the promotion of the channel,the personal development planning and the company’s development strategy,the company’s support for employees and weak care and other specific factors A detailed and in-depth analysis was carried out.According to the specific content of relevant influencing factors,this paper combines the mitigation strategies and coping mechanisms of employee burnout in domestic and foreign academic circles,and combines the actual development of ZH company with the feedback from employees during the interview process.The strategy of coping with the burnout of ZH company R&D personnel was put forward.更多还原