【作者】 李明；

【导师】 杨宏林； 曹宇；

【作者基本信息】 湖南大学 ， 工商管理硕士（MBA）（专业学位）， 2019， 硕士

【摘要】 为了满足用户日益增长的无线数据业务需求,无线移动网络技术已经逐步从原有的2G/3G向4G网络演进,全球LTE(Long Term Evolution)的部署步伐正在加快。国内三大运营商:中国移动、中国联通和中国电信都在积极投入建设4G网络。近3年来,每年均有几十万个LTE新站开通入网。由于短期内LTE新站数量大、开通入网涉及的部门多、环节多,人员流动性大等,常常容易造成LTE新站开通入网过程中出现:入网周期长、工作质量低、沟通不畅、多次返工造成浪费等。做好LTE新站入网流程改进研究,对于效率提升、质量控制、成本节约、客户满意度提高等有一定的效果,具有非常重要的现实意义。基于此,本文对长沙联通LTE新站开通入网的流程改进进行研究。本文的研究是在长沙联通实际项目工作和管理现状的基础上。通过对流程改进理论的研究,应用了ECRSI分析法、标杆法等方法与工具。首先针对长沙联通LTE新站开通入网流程用鱼骨图、访谈等方法深入分析存在问题原因:效率低致使入网周期长、不规范造成工作质量低、沟通机制不完善造成沟通不畅、自动化程度低引起多次返工造成浪费等。其次根据流程改进目标、思路提出具体改进方案:对流程活动进行重排、自动化以及简化等。对实际工作中的数据规划、单验测试、单验报告等流程环节进行改进。接下来提出流程改进方案实施步骤以及实施保障如:技术方面、人员方面、制度方面、财务方面等措施来保障该改进方案在长沙联通项目的实施。预计方案实施后能取得工作效率提升、交付质量改善、成本节约等多维度良好效果。本研究不仅对长沙联通LTE新站开通入网工作具有较大的指导作用,对于全省、全国联通项目也均可推广实践,具有一定的参考借鉴意义。同时,本文提出问题、分析现状与原因,制定改进目标、思路和改进方案,以及方案实施预期及保障措施研究过程给类似的流程改进提供了范本和经验。更多还原

【Abstract】 In order to meet the increasing demand of wireless data service,the wireless mobile network has already evolved from 2G/3G to 4G network.The global steps of LTE(Long Term Evolution)have been making much progress.Three main state operators like China Mobile,China Unicom,China Telecom are actively engaged into the construction of 4G network.There have been hundreds of thousands of LTE new sites opened network in recent 3 years.Because of the large amount of LTE new sites in the short term,related departments and links,staff mobility,some problems have been caused such as long term net cycle,low work quality,miscommunication,and waste result from repeatedly reworking etc.It is of great practical significance on efficiency promotion,quality control,cost reduction,improved customer satisfaction by doing research on the improvement of access process for LTE new site.Based on this,this thesis aims to do research on improvement of network open and access process for LTE new site of Changsha Unicom.This thesis is based on the practical project and current management situation of Changsha Unicom by doing research on process improvement theory and apply methods and tools such as the ECRSI analytical approach,benchmarking etc..Firstly,it makes a deep analysis by fishbone diagram,interview,etc.on the existing problems,which include long term cycle result from low efficiency,low work quality because of being non-standard,miscommunication caused by imperfect communication mechanism,waste result from repeatedly reworking for the low degree of automaticity.Secondly,it proposes improvement programs according to the process improvement objectives and thoughts.The improvement programs include process rearrangement,automation,simplification etc.for the process activities,the improvement on the process links of data programming,single testing,single test report etc.in practical work.Finally,it put forwards the implementation step and guarantee of process improvement program.The implementation guarantee in terms of technology,personnel,system,finance etc.can make sure the implementation of the improvement program in Changsha Unicom project.It is estimated that many good effects like improvement of work efficiency and delivery quality,cost saving,will be achieved after program implementation.The research provides an important guidance on the network open and access process for LTE new site of Changsha Unicom.Moreover,it can also be applied to extension practice on other provincial and state Unicom projects for reference.Meanwhile,this thesis provides examples and experience for other similar process improvement by proposing problems,analyzing current situation and reason,making improvement objective,thoughts and improvement program,program implementation prospect and research process of guarantee measures.更多还原