【作者】 李娜；

【导师】 崔颖；

【作者基本信息】 河南工业大学 ， 工商管理（MBA）（专业学位）， 2020， 硕士

【摘要】 目前,新生代群体从校园大量步入职场,逐渐成为企事业单位的主力军,以“90后”为代表的新生代员工在企事业单位的生产运营中起着举足轻重的作用,他们的能力水准高度体现着组织的整体实力。由于以“90后”为代表的新生代员工在职场中大多处于基层和少许中层,主要从事协助领导、同事的工作,在职场中的工作能力主要体现为协作能力,故本文从其协作能力的角度开展研究。且新生代员工在社会背景、成长环境、价值观念、思维方式等方面的特点突出,在工作中呈现出与非新生代完全不同的个性特质和行为倾向,导致两者在工作、生活、思想文化上差异显著,这种代差直接影响着组织的团队建设,使新生代员工团队协作能力不强、工作积极性降低、代际双方满意度不高,从而阻碍企事业单位的运营进程。本文以“90后”为代表的新生代群体为研究实例,从新生代员工的特征和代际差异的视角来对新生代员工协作能力提升的问题进行研究。本文首先梳理大量参考文献对研究用到的关键词代际差异、新生代员工、协作能力等进行概念界定,结合前人的人力资源管理理论、人力资本理论、能力素质理论等相关理论,提炼出六个影响“90后”新生代员工代际差异问题的要素,分别为:情绪管理、沟通协调、业务能力、团队意识、互相信任和学习创新,再以此为角度构建了基于代际差异的新生代员工协作能力概念模型,协作能力提升框架。随后本文参照了近期文献的相关量表,通过问卷星平台自主设计出一款具有较高信度和效度的、代际差异背景下新生代员工协作能力提升的问卷,并实地走访调研了15位来自不同企事业单位的人员,采用SPSS22.0软件和AMOS结构方程模型做数据分析、检验和验证模型。本文的结论为:上述六个自变量对因变量皆呈现明显的正相关,且情绪管理和沟通协调的路径系数分别为0.54和0.302,在六个变量中对协作能力的影响较大。最后依照结论分析制定了代际差异背景下新生代员工的协作能力提升策略,以期对企事业单位人力资源管理和新生代员工自身协作能力的提升提供些许参考。更多还原

【Abstract】 At present,the new generation group enters the workplace in large Numbers from the campus and gradually becomes the main force of enterprises and public institutions.The new generation employees represented by the "post-90s" play a decisive role in the production and operation of enterprises and public institutions.Their ability level highly reflects the overall strength of the organization.Since most of the new generation employees represented by the "post-90s" are in the grass-roots level and a few in the middle level in the workplace,they are mainly engaged in assisting leaders and colleagues,and their working ability in the workplace is mainly reflected in the cooperative ability,so this paper conducts a study from the perspective of their cooperative ability.And new generation employees in the social background,growing environment,values,ways of thinking characteristic of outstanding,in the present work with the new generation totally different personality traits and behavior tendency,leading to both in work and life,ideological and cultural differences,the generation of difference directly affects the organization of team building,the new generation staff team cooperation ability is not strong,reduced work enthusiasm,intergenerational both sides satisfaction is not high,hindering the enterprises and institutions operating process.This project takes the new generation represented by the "post-90s" as an example to study the improvement of the cooperation ability of the new generation employees from the perspective of their characteristics and generational differences.This paper first used a large number of references to the research on keywords generational differences,new generation employees,cooperation ability and so on carries on the definition,combining previous human resources management theory,human capital theory,ability quality theory and related theory,the extracted six influence "90 after" the elements of new generation employees generational differences,respectively,emotion management,communication and coordination,business ability,team consciousness,innovation,mutual trust and learning again to construct a new generation based on generational differences as employees cooperation ability concept model,cooperation ability promotion framework.Later in this article,reference to the recent literature related to scale,through the questionnaire star platform independent designed a high reliability and validity,generational differences under the background of new generation staff cooperation ability of ascension,questionnaire and on-the-spot visiting research 15 staff from different enterprises and institutions,using SPSS22.0 software and AMOS structural equation model to do data analysis,test and verify the model.The conclusion of this study is that the above six independent variables have significant positive correlation with the dependent variables,and the path coefficients of emotion management and communication coordination are 0.54 and 0.302 respectively,which have a great influence on the cooperation ability among the six variables.Finally,based on the analysis of the conclusions,the strategies for improving the cooperation ability of the new generation of employees based on the generational differences are formulated to provide some references for the human resource management of enterprises and public institutions and the improvement of the cooperation ability of the new generation of employees.更多还原