【作者】 陈艳；

【导师】 何燕珍；

【作者基本信息】 厦门大学 ， 企业管理， 2019， 硕士

【摘要】 国有企业改革是中国改革开放四十年的关键领域之一,积极推进国有企业改革,有利于实现国有资本的保值与增值。而作为企业经营运作的核心资源,员工自身的能力、活力、态度、行为、效率等特质将决定了企业的综合实力。基于国有企业自身特殊管理模式与运作体制,导致国有企业员工在敬业度与自我主观能动性发挥方面表现并不理想。如何激活国有企业员工的敬业与凝聚力也将是关系到企业做强做大的重要因素。结合目前持续低迷的经济环境,该领域研究有益于为经济下行压力下的国有企业重生找到一条合理的路径。基于上述背景,研究主要包括如下五个部分:第一章在研究现实背景与选题意义基础上,确立研究体系的逻辑关系与方法论指导、初步完成设计方案与研究对象。第二章通过对国企员工关系特性、敬业度等阐释及文献综述,分析完成“扎根”研究的第一步要求,即文献资料的充分掌握,并借鉴前人研究成果逐步形成符合本研究的指导方针。第三章以扎根理论为指导,在观察、访谈等质性研究基础上,通过二次编码从个人、企业、社会等三个层次构建影响H集团员工敬业度因素的研究理论模型。第四章应用问卷调查、数据统计等量性方法对模型进行验证和优化。第五章讨论与剖析驱动与激活员工敬业度的合理因素及带来的管理启示,并为提升国有企业员工敬业度提出可行性展望。在上述研究框架基础上,本研究立足个人、企业、社会等三个层次得出如下结论:(1)从个人层看,公平认知是国有企业员工敬业度的首要需求;而认同感等情感需求的合理使用对于提升员工敬业度亦有一定效用。(2)从企业层看,国有企业自身“场域”作用也会影响员工敬业度,企业行政化氛围“脱域”及企业制度(包含了战略、部门职能及绩效等)改革为当下所需;(3)从社会层看,不稳定的经济形势却发挥着“稳定军心”的潜功能。而在研究结论基础上获取的管理启示包括:建立完善公平合理的制度;满足员工公平认知与领导效应的需求;打造具有竞争性公平性感召性的企业氛围,并时刻保持以积极的态度预测国有企业改革对于提升员工敬业度的可能性。更多还原

【Abstract】 The reformation of the state-owned enterprises is one of the key areas for China’s 40 years of reform and opening up.It actively promotes the reform of state-owned enterprises and is conducive to the preservation and appreciation of state-owned capital.The abilities,vitality,attitude,behavior,and efficiency of the employees will determine the strength of the company.Based on the special management mode and operation system of state-owned enterprises,the engagement and self-subjective initiative performance of state-owned enterprise employees is not satisfactory.How to drive the dedication and cohesion of the employees in state-owned enterprises to better serve their enterprises will affect the growth and expansion of enterprises.Combined with the current sluggish economic environment,the research in this field is conducive to find a reasonable breakthrough path for the rebirth of state-owned enterprises under the pressure of the economic downturn.Based on the above background,the research mainly includes the following five parts:The first chapter briefs the logical relationship and methodological guidance of the research system,and initially completes the design plan and the research object which based on the research background and the significance of the topic selection.The second chapter analyzes the number of literature on the employee relationship of state-owned enterprises,engagement.Then it completes the first step of the "rooted"research,which is the full grasp of the literature.Drawing on the research results of predecessors,the guidelines for this research is gradually formed.The third chapter is guided by the grounded theory.Based on the qualitative research such as observation and interview,the research model of the factors affecting the engagement of H Group employees is constructed from the of individuals,enterprises and society through the secondary coding.The fourth chapter uses the questionnaire survey,data statistics and other quantitative methods to verify and optimize the model.The fifth chapter discusses the reasonable factors which can drive employee engagement and the management implications,moreover it proposes a feasible outlook for improving the employee engagement of state-owned enterprises.This study draws the following conclusions based on three levels of individual,enterprise and society:(1)From the individual level,fair cognition is the primary requirement of employee engagement in state-owned enterprises and the rational use of emotional needs such as the sense of identity has a certain effect on improving employee engagement.(2)From the enterprise level,the "field" role of state-owned enterprises will also affect employee engagement,it is necessary to reform the administrative atmosphere and the corporate system(including strategy,departmental functions and performance).(3)From the social level,the unstable economic situation plays a potential role of "maintaining a productive workforce".The management enlightenment of the research includes:it is necessary to improve the fair and reasonable system;to meet the needs of employees’ fair cognition and leadership effect;to create a competitive,fair and inspiring enterprise atmosphere and maintain a positive attitude on prediction to enhance the employee engagement under state-owned enterprises’ reformation.更多还原