【作者】 刘可；

【导师】 方放； 朱正荣；

【作者基本信息】 湖南大学 ， 公共管理硕士（MPA）（专业学位）， 2018， 硕士

【摘要】 近年来,区块链、大数据、移动互联网和云计算等新一代信息技术的发明和投入使用,“互联网+”的时代已经到来。在政府政务服务方面,国内普遍存在的效率低下、资源配置错位、服务流程繁琐等问题,这与群众不断提高的政务需求之间的矛盾日益突出,政务服务急需改革。2016年3月5日,国务院发布2016年《政府工作报告》,提出“大力推行‘互联网+政务服务’,实现部门间数据共享,让居民和企业少跑腿、好办事、不添堵。”的工作新要求。2017年5月19日,湖南省人民政府颁布《湖南省加快推进“互联网+政务服务”工作实施方案》,主动响应李克强总理思维,积极谋划布局。2017年11月30日,湖南省“互联网+政务服务”一体化平台正式上线试运行,目前梳理了432项可在线办理的省级政务服务事项,其中30项可实现全程网上办理,标志着政务服务“一张网”的总体框架基本形成。但目前该平台尚未成熟,仍处于探索阶段,还需要更深层次的开发和建设。本文研究对象是湖南省“互联网+政务服务”建设,文章首先解释了“互联网+”和政务服务的相关理念,阐述了相关理论基础;其次通过文献综述法、个案研究法、比较分析法等方法,分析了湖南省“互联网+政务服务”建设的进展情况,总结出存在的突出问题,包括:服务方式完备度低、在线办理成熟度低、信息共享和业务协同有待深化、线上线下服务渠道整合有待加强等,并对产生问题的原因进行了分析;再次探讨了美国、英国等发达国家电子政务建设的实践案例,和我国以浙江省、江苏省为代表的“互联网+政务服务”实践案例,并结合湖南省的实际情况进行了经验总结;最后探究完善湖南省“互联网+政务服务”建设的方法,主要有提高服务方式完备度、提升在线服务供给能力、推进数据共享开放、整合服务渠道、助推长效发展。更多还原

【Abstract】 n recentyears,with the invention and putting into use ofemerging technologies such as blockchain,big data,mobile internet,and cloud computing,the era of "Internet+" has arrived.In terms ofgovernment administrationservices,theproblemsofinefficiency,unreasonableresource allocation,andcumbersomeserviceprocessesarecommoninChina.This contradictionbetweentheproblemsinChinaandthepeople’sever-increasing demands for governmentaffairs is increasingly prominent.Government servicesareinurgentneedofreform.OnMarch5,2016,theStateCouncil releasedthe2016“GovernmentWorkReport”andproposed“to vigorously promote’Internet+governmentservices’ toachieveinter-departmentaldata sharing,sothatresidentsandenterprisescanrunlesserrands,makelight work,anddonotaddannoyance.”OnMay19,2017,theHunanProvincial People’s Government promulgated the “Implementation Plan for Hunan ProvincetospeedinguptheworkofInternet+GovernmentAffairsServices”,actively responding to the thinking ofPremierLiKeqiang and positively planning the layout.On November30,2017,the “Internet+ Government Service”integrationplatform ofHunanProvincewasofficiallyputintotrial operation.Atpresent,432provincial-levelgovernmentserviceitemsthatcan beprocessedonlinearesortedout,ofwhich30 itemscanbebehandled online.Theoverallframeworkoftheservice "onenetwork" isbasicallyformed.However,theplatform isnotyetmature,anditisstillintheexplorationstage,anditneedsfurtherdevelopmentandconstruction.This papertakes Hunan Province’s "Internet+ GovernmentService" constructionastheresearchobject.Firstly,thisarticleexplainstherelated conceptsof "Internet+" andgovernmentservice,andexpoundstherelevant theoreticalbasis;Secondly,throughthemethodsofliteraturereview,case studyandcomparativeanalysis,thispaperanalyzesthepresentsituationof theconstructionof "Internet+GovernmentService" inHunanProvince,and summarizestheoutstandingproblems,including:thelow degreeofservice completeness,low online maturity,information sharing and business collaborationtobedeepened,onlineandofflineservicesChannelintegration needstobestrengthened.Thecausesoftheproblemsarealsoanalyzed.Thirdly itanalyzes the practice ofE-governmentconstruction in foreign advancedcountries,representedbytheUnitedStatesandBritain,andthe practiceof "Internet+GovernmentService",whichisrepresentedbyZhejiang ProvinceandJangsuPovince.CombinedwiththeactualsituationofHi r unan Province,theexperienceissummarized.Finally,itexplorethemethodsof improving the construction of "Internet+ GovernmentService" in Hunan Province,mainly include improving the completeness of service mode,improvingtheonlineservicesupplycapacity,promotingtheopeningofdata sharing,integrating the service channels,and promoting the long-term development.更多还原