【作者】 张鹏；

【导师】 董静；

【作者基本信息】 兰州大学 ， 公共管理（专业学位）， 2019， 硕士

【摘要】 职业倦怠是指个体由于工作上长期紧张、过度劳累、以及缺乏有效支持与认可,而不能以积极的心态应对工作压力、处理繁杂工作事务进而产生的一种长期性反应。二十一世纪以后,人们的生活节奏在不断加快,工作节奏亦是如此,职业倦怠早已是职场中最常见的问题之一,且任何年龄阶段的工作者都有可能产生职业倦怠。公安是一个非常特殊的职业,其工作环境比任何职业都要更加危险,工作内容更是复杂多变。公安民警在危机重重的工作环境中完成各项工作本就承受着巨大压力,外加现在人民群众对公安工作的期望越来越高,提出的要求也越来越多,使得很多公安民警对自己的工作产生疲惫感,久而久之这种疲惫就会代替热情成为他们的工作常态,且会在一定程度上增强他们的职业倦怠感,使他们的工作效率不断降低,进而威胁到他们的身心健康,最终威胁到社会的稳定与发展。本文以甘肃省公安民警职业倦怠问题为切入点,以公安工作环境为视角,通过对甘肃省兰州市、张掖市、陇南市、甘南州四个市州公安机关的200多名来自于不同警种与级别的民警发放职业倦怠调查问卷,并进行一系列实地调查,且根据最终调查情况进行了数据分析,了解甘肃省公安民警职业倦怠问题现状,并从民警个体环境、组织环境、体制环境、职业外部环境四个方面深入剖析甘肃省公安民警职业倦怠产生的根本原因,参考了国内外警方成功解决职业倦怠问题的实践经验做法,探索性地提出了缓解甘肃省公安民警职业倦怠的对策建议,希望能为甘肃公安的队伍建设提供有效参考。更多还原

【Abstract】 Burnout refers to a long-term reaction that an individual cannot respond to work stress and deal with complicated work with a positive attitude due to long-term stress,overwork,and lack of effective support and recognition.Since the 21 st century,people’s life rhythm is accelerating,and the pace of work is also the same.Burnout has long been one of the most common problems in the workplace,and workers of any age may have burnout.Policeman is a very special profession.Its working environment is more dangerous than any profession,and its work content is more complicated and changeable.Police officers have been under tremendous pressure to complete all kinds of work in a crisis-ridden work environment.In addition,the people’s expectations for public security work are getting higher and higher,and more and more demands are being made,making many police officers react a sense of exhaustion towards their job.Over time,this kind of fatigue will replace enthusiasm as their normal work,and will increase their sense of job burniness to a certain extent,so that their work efficiency will continue to decrease,which will threaten their physical and mental health and ultimately threaten the stability and development of society.This paper takes the problem of police officers’ burnout in Gansu Province as the starting point.From the perspective of public security work environment,more than 200 police officers with different ranks and on different posts from Lanzhou City,Zhangye City,Longnan City and Gannan Prefecture of Gansu Province were issued a questionnaire on burnout in the process of on-the-spot investigations.According to the final investigation,the data were analyzed to understand the current situation of the burnout of the police officers in Gansu Province.The individual environment,organizational environment,institutional environment and external environment were taken as points to deeply analyze the root causes of the burnout of the policemen in Gansu Province.Referring to the practical and successful experiences at home and abroad on solving the burnout of the policemen,the countermeasures and suggestions to alleviate the problem were put forward,which could provide effective references for the construction of the public security team in Gansu Province.更多还原