【作者】 陈华锋；

【导师】 金惠红；

【作者基本信息】 浙江工业大学 ， 工商管理（专业学位）， 2018， 硕士

【摘要】 知识经济时代,人是企业发展的最主要动力,是企业能够长远发展的根本保证。因此,提高员工的岗位胜任度、对企业的归属感和对企业文化的认同度,才能够为企业的发展提供有力的保障。现在,越来越多的企业越来越重视员工的满意度管理,以期员工对企业有更高的忠诚度,并更好地创造知识和利用知识于企业发展,从而使企业获取更多的竞争优势。员工满意度调查,是倾听员工心声以及解决企业与员工矛盾问题的最有效的途径。Y公司对员工满意度管理重视还不够,导致员工负面情绪颇高,离职率居高不下,直接影响了公司的后续发展。本论文对Y公司员工满意度进行了问卷调查,从工作本身、薪酬福利、工作背景、工作群体、企业管理、企业经营等六个方面进行了满意度分析,分析发现,处于不同层级、不同工种、不同工作环境、不同岗位的员工,其满意度在诸多维度有所差别,年龄、学历也是影响满意度的重要因素。其中低满意度主要集中在薪酬、奖金、产品质量等方面。最后,论文从薪酬福利、绩效考核、公司内部制度建设、加强职工间配合、员工职业计划和扶植计划等几方面,对Y公司员工满意度管理及体系建设提出了改善建议。更多还原

【Abstract】 In the era of knowledge economy,people are the main driving force for the development of enterprises and the fundamental guarantee for the long-term development of enterprises.Only by enhancing the employee’s post ability,enhancing the employee’s sense of belonging to the organization and identifying with the company culture can the development of the enterprise be guaranteed.Nowadays,more and more enterprises pay more and more attention to employee satisfaction management,in order that employees have higher loyalty to the enterprise,and create knowledge and utilize knowledge for the development of the enterprise,so that the enterprise can obtain more competitive advantages.Employee satisfaction survey is the most effective way to listen to employee’s voice and solve the problem of contradiction between enterprise and employee.Company Y has not paid enough attention to employee satisfaction management,which leads to high negative emotion and high turnover rate.Directly affected the company’s follow-up development.This paper has carried on the questionnaire survey to the Y company employee satisfaction,has carried on the satisfaction analysis from the work itself,the work reward,the work background,the work group,the enterprise management,the enterprise management and so on,then,on the basis of the quantity analysis,To find out the current status of employee satisfaction,the specific performance is:1)According to the position,type of work,working environment,position setting and other aspects,the employee satisfaction will show different degree of satisfaction.Age,education and position are also important factors affecting satisfaction.In most of the indicators,the satisfaction degree of the employees aged 35 and above is higher than that of the employees aged 35 or below.Engineers expect the company’s development prospects to be modest.2)after the questionnaire survey,some real thoughts about the employees were obtained through interviews to make up for the deficiency of the questionnaire.Survey data and interview analysis show that low employee satisfaction mainly focuses on salary,bonus,product quality and so on.Finally,from the aspects of perfecting the salary and welfare system and performance appraisal system,perfecting the internal system construction of the company,strengthening the cooperation among the employees,formulating the systematic staff career planning and development system,and joining the employee support plan,etc.To Y company employee satisfaction management and the system construction proposed the improvement proposal.更多还原