【作者】 张青；

【导师】 胡修银；

【作者基本信息】 长江大学 ， 教育学原理， 2019， 硕士

【摘要】 在医护行业中,为了增强核心竞争力,拥有优质的服务和专业的医疗团队是医护行业提高优势的必备手段。因此,为了在激烈的竞争中脱颖而出,管理者不仅需要优化管理制度,还需努力加强对医护人员的身份认同的培养,从而增强其对医院的归属感。针对这一情况,研究从身份认同的理论角度出发,通过探讨医护人员的身份认同、组织归属感与亲社会行为的相互关系,描述医护人员身份认同、组织归属感与亲社会行为的现状,分析不同人口社会学变量在医护人员身份认同、组织归属感及亲社会行为中的差异,旨在了解我国医护人员的身份认同、组织归属感和亲社会行为的现状和存在的问题,为我国医护人员的专业化、职业化的发展提供数据支持;同时也为加强医护人员的职业道德和亲社会行为的培养提供参考意见。研究采用便利抽样的方法对湖北省荆州市六所综合性医院的800名医护人员进行了问卷调查,实际回收612份,其中有效问卷574份。研究使用了4个工具,分别为:医护人员个人基本资料调查表、医护人员的身份认同量表、组织归属感量表、亲社会倾向量表。采用SPSS17.0统计工具对所得数据进行分析,运用了描述性统计分析、独立样本T检验、Pearson相关分析、多因素方差分析以及回归分析。主要得出以下结论:(1)医护人员的身份认同、组织归属感是影响其亲社会行为的重要因素;(2)医护人员的身份认同、组织归属感以及亲社会行为,两两之间呈显著正相关;(3)不同年龄、从业时间、学历、职称、婚姻状况、科室的医护人员身份认同、组织归属感及亲社会行为水平均有差异。管理者可以根据这些因素合理改进管理制度。(4)医护人员的身份认同、组织归属感对亲社会行为具有正向预测作用,亲社会行为对身份认同和组织归属感也有正向预测作用。更多还原

【Abstract】 In the medical industry,in order to enhance the core competitiveness,it is necessary for the medical industry to have high quality service and professional medical team.Therefore,in order to stand out in the fierce competition,managers need not only to optimize the management system,but also to strengthen the cultivation of medical personnel’s identity,so as to enhance their sense of belonging to the hospital.In view of this situation,from the theoretical point of view of identity,the study explores the relationship among identity,sense of organizational belonging and prosocial behavior of medical staff,describes the status quo of identity,sense of organizational belonging and prosocial behavior of medical staff,and analyses the differences of different demographic sociological variables in identity,sense of organizational belonging and prosocial behavior of medical staff.The purpose of this study is to understand the status quo and existing problems of identity,sense of organizational belonging and prosocial behavior of medical staff in China,to provide data support for the development of professionalization and professionalization of medical staff in China,and to provide reference and suggestions for strengthening the cultivation of professional ethics and prosocial behavior of medical staff.In this study,medical staff from six comprehensive hospitals in Jingzhou City,Hubei Province were surveyed by means of convenient sampling.612 copies were actually collected,of which 574 were valid questionnaires.Four tools were used in the study,namely: medical personnel basic personal data questionnaire,medical personnel identity scale,organizational belonging scale and prosocial inclination scale.The data were analyzed using SPSS 17.0 statistical tools,using descriptive statistical analysis,independent sample T test,Pearson correlation analysis,multivariate analysis of variance and regression analysis.The SPSS17.0 statistical tool was used to analyze the data.Descriptive statistical analysis,independent sample T test,Pearson correlation analysis,multivariate analysis of variance and regression analysis were used in the analysis method.The main conclusions are as follows:(1)The identity of the medical staff and the sense of belonging to the organization are important factors affecting their prosocial behavior;(2)There was a significant positive correlation between medical staff’s identity,the sense of organizational belonging and prosocial behavior;(3)Different ages,employment hours,academic qualifications,professional titles,marital status,medical staff identity,organizational belonging and prosocial behavior levels are different.Managers can rationally improve the management system based on these factors;(4)Medical staff’s identity and the sense of organizational belonging have a positive predictive effect on prosocial behavior,and prosocial behavior also has a positive predictive effect on identity and sense of organizational belonging.更多还原