【作者】 李爽；

【导师】 曲洪敏；

【作者基本信息】 大连理工大学 ， 企业管理， 2018， 硕士

【摘要】 组织中,成员之间相互交往的态度决定了互动双方之间的关系,若成员之间的关系遭到破坏,当组织遇到问题时,就会因关系的破裂而使得资源无法及时的流动,使得问题得不到及时的解决而走向衰败,而日常交往中的恭逊行为,可以让组织成员在交往的过程中维持和巩固互动双方之间的关系,当组织遇到问题时,良好的人际关系能够增强组织的恢复力,让组织快速恢复到原来的运行状态,长久稳定的运营下去。本研究从企业的日常组织活动层面,对员工互动过程中的恭逊行为进行深入的理解,从微观层面上,探究恭逊如何塑造组织恢复力的内在行为机理,运用质性研究的方法,以实习员工的身份,与企业的管理人员和基层员工进行沟通交流,实时的观察组织成员间的互动,并对互动的内容进行详细记录。为了保证数据的信度和效度,我们搜集多资源数据来进行三角验证,采用分析归纳法的方式对收集到的场景和资料进行分析,利用Nvivo11.0质性分析软件对收集到的数据进行分析以此来探索恭逊行为如何通过关系的增进而实现组织恢复力。研究发现:1、资源的流动和积累都需要良好的人际关系,恭敬通过“给面子”和“还人情”的行为维持并巩固了互动双方之间的关系。谦逊则是通过“给面子”和“欠人情”的行为,塑造并增进了彼此间的联系。2、良好的关系为资源的流动和积累的实现成为可能,其中恭敬的主动帮助他人,关心他人的这种行为,让当组织出现问题的时,成员能够主动的去分享自己的经验来解决问题,从而实现通过资源的流动解决组织面临的问题。而谦逊让组织成员意识到自己的不足,主动的去向他人学习,这种主动学习的能力就让他们在问题出现的时候会对资源和经验进行总结和积累,以方便当下次问题出现时共享的使用。由此,恭敬和谦逊使得当问题出现时,资源流动,在问题解决后,为下次资源的流动做积累,由此形成的动态循环,增加了组织的恢复力。从日常交往的过程当中,来探究恭逊行为是如何促进组织恢复力的内在行为机理,这不仅有利于指导组织在日常的交往过程当中仍然遵循中国传统文化的恭逊行为,以此让组织成员在交往的过程当中注重双方关系的重要性,从而让成员能够在交往的过程当中努力维持和增进互动双方之间的关系,同时也为企业在动荡的环境中能够恢复到正常的运营状态并长久发展下去提供新思路。更多还原

【Abstract】 In the organization,the interaction between members of the attitude determinesinteractive relationship.If the relationship between the members is destructed,when the organization encounter a problem,the resources can not be timely flow for solving problem because of the poor relationship.While the gongxun behavior in the daily communication can make the members maintain and consolidate the relationship.When organizations encounter problems,good interpersonal relationship can enhance organizational resilience.It will enable organizations quickly return to the running state of the original and become long stable operation.From the level of daily organization activities,this study deeply understands the behavior of gongxun in the process of employee interaction.And from the micro level,probes into how Gongxun shapes the intrinsic behavior mechanism of organizational resilience.This paper uses qualitative research methods.As an intern,the researchers talk to the enterprise managers and employees.And then,I will observe the interaction between the employees and record research content.In order to ensure the reliability and validity of the data,we collect data of three multi resource angle verification and use the inductive analysis method for data processing so as to explore how the relationship between submissive behavior increase and achieve organizational resilience by Nvivo11.0.The study found that:1,The flow and accumulation of resources require good interpersonal relationships.Respect maintains and consolidates the relationship between the two sides through the behaviors of "giving face" and "returning human feelings".Modesty,on the other hand,molds and enhances the relationship through the act of "giving face" and "owe the human feelings." 2,Good relationship can make the resource flow and accumulation.The respect behavior which help others and care for the others can solve problem by taking the initiative to share their experiences and flowing of resources.And humble behavior which learn from others can make the experience summary.And accumulation to facilitate can share when the next crisis occurs.In a word,respectful and humble will enable resources to flow when the crisis occurs and accumulate resources for the next flow after the crisis is solved.So the dynamic cycle formed will increase the resilience of the organization.From the process of daily communication,this paper probes into how the behavior of submissive behavior promotes organizational resilience,which is helpful to guide the organization to follow the traditional Chinese culture behavior in the process of dailycommunication.and enable the members of the organization to pay attention to the importance of the relationship between the two sides during the process of communication,so that members can strive to maintain and enhance the relationship between the two sides during the process of interaction.At the same time,it also provides a new idea for the enterprise to return to normal operation state and develop for a long time in the turbulent environment.更多还原