贵州B物业管理有限公司员工关系管理研究

【作者】 王斌；

【导师】 陈加洲；

【作者基本信息】 贵州大学 ， 工商管理硕士（专业学位）， 2018， 硕士

【摘要】 随着人们改善居住环境的愿望越加迫切和房地产行业的激烈竞争,优质的物业服务已经成为人们购房时考虑的首选因素之一。研究物业企业的员工关系管理,努力构建和谐的员工关系,对提升物业企业的人力资源管理水平和企业竞争力有着十分重要的意义。本研究以员工关系管理为特定研究对象,首先论述了国内外员工关系管理研究理论及研究现状,然后以贵州B物业管理有限公司为实例展开分析研究。本研究从劳动关系、制度关系、心理关系三个角度入手,对该公司员工关系管理现状进行了全面梳理;找出了该公司员工关系管理中出现的“对立-消极的劳动关系氛围”、“员工关系管理力量分散,多头治理效率低下”、“多种用工形式并存,待遇不公平现象凸显”等七大方面问题;并从外部原因、组织特征、员工差异方面分析了造成上述问题的原因。针对该公司员工关系管理中的问题和成因,提出了“构建全面的员工关系管理保障机制”、“树立以人为本的企业文化和和谐的劳动关系氛围”“构建多方面、多层次、多角度的工作激励机制”、“实施“同工同酬”与差异化的员工关系管理政策”、“实行‘同工同酬’与差异化的员工关系管理政策”、“提高民主管理程度与沟通有效性”、“构造以员工满意度为载体的长效心理契约管理机制”六大管理措施以及“心理测试和咨询”、“员工援助计划”、“申诉委员会”、“工作交流与轮岗”、“‘非转正’制度与非管理人员效能晋升制度”五个管理方法。更多还原

【Abstract】 With people’s desire to improve the living environment more and more urgent and the fierce competition in the real estate industry,high-quality property services have become one of the first choice factors for people to consider when buying a house.Studying the employee relationship management of property enterprises and building harmonious employee relations have important significance for improving the level of human resource management and the competitiveness of property enterprises.In this paper,employee relationship management as a specific research object,first discusses the domestic and foreign employee relationship management research theory and research status,and then take Guizhou B property Management Co.,Ltd as an example to carry out the analysis and research.This paper comprehensively combs the current situation of employee relations management in the company from three aspects consisted of labor relations,institutional relationship and emotional relationship.Through the research,seven problems in employee relationship management of the company have been found such as "opposition-negative labor relationship atmosphere","scattered power of employee relationship management,low efficiency of multiple management" and "coexistence of various forms of employment,which highlights the unfair".It also analyzes the causes of the above problems from the aspects of external reasons,organizational characteristics and staff characteristics.In view of the problems and causes of employee relationship management in the company,this paper puts forward six management measures including "building a comprehensive safeguard mechanism of employee relationship management","establish people-oriented corporate culture and positive atmosphere of labor relations","build the multifaceted,multilevel and multifaceted excitation mechanism","implement the policy of equal pay for equal work and the differential policy of employee relationship management","improving the level of democratic management and the effectiveness of communication","construct the long-term psychological contract management mechanism based on employee satisfaction survey" and "psychological test and consultation","employee assistance program","appeals board","post rotation","promotion channelsfor informal employees" management methods.更多还原