【作者】 刘敏；

【导师】 邸晓燕；

【作者基本信息】 北京化工大学 ， 公共管理， 2018， 硕士

【摘要】 大学技术转移服务机构是大学技术转移的主要参与者和直接实施者,作为连接技术供需双方的纽带,其绩效状况的好坏不仅关系到大学技术转移的成败,同时也是决定企业能否实现技术创新的关键因素。要改善和提高绩效,必须首先了解和评估现有的绩效水平,对大学技术转移服务机构在运营管理过程中的结果、效益和效能,以及机构在提供服务、满足服务对象的需求过程中体现出的管理能力做出尽可能准确的评价。然而,目前我国大学技术转移服务机构的绩效评估无论是理论上还是实践中都存在很多问题,一方面学术界对大学技术转移服务机构绩效评估的相关研究较少,理论成果不足;另一方面大学技术转移服务机构在实际的绩效评估中主动性和积极性不足,缺乏科学的理论指导,绩效评估指标体系不健全等等。这些问题导致现有的绩效评估无法全面系统的评估大学技术转移服务机构的整体绩效水平,绩效评估的结果对推动机构的绩效改进和提升指导性不强。为了更加全面准确的评估大学技术转移服务机构的整体绩效,并从实证的角度找出影响大学技术转移服务机构绩效的主要因素,同时用绩效评估的结果作为依据,指导大学技术转移服务机构的绩效提升,从而促进其不断提升服务能力,更好的发挥其在技术转移中的作用。本文将平衡计分卡引入大学技术转移服务机构的绩效评估中,在对平衡计分卡框架进行修正的基础上,试图构建适合于大学技术转移服务机构的平衡计分卡绩效评估模型,并以A大学技术转移中心为例,从实证的角度,研究平衡计分卡模型在大学技术转移服务机构中的具体运用问题。通过实证研究,发现A大学绩效转移中心在客户层面的绩效表现较好,但财务层面绩效状况的不佳导致对机构内部流程的支撑作用较弱,直接影响了机构技术服务能力和中介服务能力的提升,流程优化的动力欠缺,总体绩效水平表现不佳。从而指出A大学技术转移中心今后应重点关注财务和内部流程绩效的提高。在理论和实证研究的基础上,本文最后总结了运用平衡计分卡模型对大学技术转移服务机构进行绩效评估时要注意的问题,并就平衡计分卡模型在大学技术转移服务机构绩效评估中的适用性提出了 一定的建议。更多还原

【Abstract】 University Technology Transfer Organizations are the main participants and direct implementers of university technology transfer.They connect both sides of the technology supply and demand.The performance level of the University Technology Transfer Organizations are not only related to the success or failure of university technology transfer,but also the key factor affecting the technological innovation of enterprises.To improve performance,we must first understand and evaluate the current performance level,and make the most accurate evaluation of the results,efficiency and effectiveness of the University Technology Transfer Organizations in the process of operation and management,as well as the management capability embodied in the process of providing services and meeting the needs of the service objects.However,at present,there are many problems in the performance evaluation of the University Technology Transfer Organizations in China,both in theory and practice.On the one hand,there are few academic researches on the performance evaluation of the University Technology Transfer Organizations,and the theoretical results are inadequate.On the other hand,the University Technology Transfer Organizations are not active and positive in the actual performance evaluation,lack of scientific theoretical guidance,and the performance evaluation index system is not sound and so on.These problems lead to the lack of a comprehensive and systematic assessment of the overall performance level of the University Technology Transfer Organizations.The results of performance evaluation are not strong for the improvement of the performance and promotion of the organizations.In order to evaluate the overall performance of the University Technology Transfer Organizations more comprehensively and accurately,and to find out the main factors affecting the performance of the University Technology Transfer Organizations from an empirical perspective,meanwhile,to use the results of performance evaluation as a basis to guide the improvement of the performance of the University Technology Transfer Organizations,thus promoting their continuous promotion of service capacity,and better play its role in the transfer of technology,in this paper,the Balanced Scorecard is introduced into the performance evaluation of the University Technology Transfer Organizations.And on the basis of the revision of the Balanced Scorecard Framework,this paper tries to build a Balanced Scorecard Performance Evaluation Model suitable for the University Technology Transfer Organizations,and takes the A university technology transfer center as an example to study the specific application of the Balanced Scorecard Model in the University Technology Transfer Organizations from the empirical point of view.Through empirical research,found that A university technology transfer center performed better at the customer level of performance,but,the poor performance of the financial sector leads to weaker support for the internal process of the organization,and the lack of motivation for the process optimization,which directly affects the ability of organizational technical services and intermediary services.Therefore,A university technology transfer center should focus on the improvement of financial and internal process performance in the future.On the basis of theoretical and empirical research,finally,this paper summarizes the problems that should be paid attention to by using the Balanced Scorecard Model for the performance evaluation of University Technology Transfer Organizations,and puts forward some suggestions on the applicability of the Balanced Scorecard Model in the performance evaluation of the University Technology Transfer Organizations.更多还原