【作者】 王阳；

【导师】 卢小丽；

【作者基本信息】 大连理工大学 ， 工商管理（专业学位）， 2017， 硕士

【摘要】 2015年10月L省的事业单位改革全面展开,G公司成为辽宁事业单位改革的第一批试点单位。由事业单位转变成企业不仅是身份的转变,同时也是管理角色的转变。但原有事业单位的管理模式和工作习惯也被植入到新的企业中来。本文在G公司由事业单位转变为企业的这个背景下,以G公司一线收费人员为研究对象,针对一线收费人员在企业性质变革中面临的问题,对G公司一线收费人员的激励机制改进问题展开研究。本研究运用文献研究法、定性分析法、模型分析法等手段,以马斯洛的需要激励理论、弗鲁姆的期望理论、波特尔-劳勒的综合激励理论及赫茨伯格的双因素理论等为基础,采用问卷调查的方法,对一线收费人员的激励现状进行调研。本研究识别其在薪酬体系、福利制度、奖惩制度、培训制度和职业发展方面存在的问题,从优化薪酬结构、完善福利制度、建立科学的培训制度、创造阳光晋升制度方面,构建G公司收费人员的激励机制,并从做好实施计划、建立人才激励档案和提高领导重视程度方面,保障G公司收费人员激励机制的实施。本文研究成果可为更多事业单位转企后,企业所面临的共性问题的解决提供参考借鉴。更多还原

【Abstract】 In October 2015,the reform of institutions in Liaoning was launched in full swing,and G company is one of the first batch of pilot units.The transformation from institution to enterprise is not only a change of identity,but also a change of management role.But the transformation will not change overnight,and many of the management and work habits of the existing institutions are still being brought into the new business.As the main force to increase the income of the enterprises,the toll collection fees are still not effectively guaranteed if there is no effective incentive.So this research to develop research for the incentive mechanism for G toll collection staff.Literature research method,way of qualitative analysis and model analysis method were used in this paper,motivation theory of Maslow,expectancy theory of Froom,synthetically motivating pattern of Porter-Lawler and two-factor theory of Hertzberg which the classical model of needs and incentives are introduced into the research.The design of questionnaire,the analysis of problem and the suggestion of improvement mechanism were put forward under the guidance of the theory.Finally,this research is under the guidance of theory,combine with advanced cases at home and abroad of the same industry,in order to solve the problem for G company,we have developed a comprehensive and systematic incentive mechanism including salary,welfare,rewards and punishments,staff growth,etc.,to maximize the enthusiasm of employees,it can help enterprises retain talent and tap talent.In addition,the enterprise operation of the highway is imperative,and the timing of the G company’s restructuring is at the same position in the industry,which determines that when we do management research,we can fully learn from the experience of previous generations,and then join the new situation to join new thinking,to solve more common problems in the same industry.We hope to offer a reference for it.更多还原