【作者】 郑颖；

【导师】 刘燕；

【作者基本信息】 苏州大学 ， 工商管理（专业学位）， 2017， 硕士

【摘要】 越来越多的事业单位都在关注和引进绩效管理。对于目前以知识型员工为主的单位中,怎样做好一个事业单位的绩效管理工作是一个重要问题。本文通过对绩效管理、绩效沟通的研究得出绩效管理的重中之重——绩效沟通显得尤为重要。但由于人员思想观念淡薄、沟通氛围的缺失、以及各项管理技能的缺乏、使得绩效沟通各阶段存在很多问题。本文通过对绩效管理的沟通研究,指出了吴中区住建局绩效沟通存在的相关问题:如重视不够、制度缺失、沟通环节不到位、缺乏沟通技巧以及沟通缺乏针对性。同时提出了对于提高吴中区住建局有效绩效沟通的相关对策:即提高思想认识、完善制度建设、重视技巧的应用等。我们希望通过这些对策在吴中区住建局绩效沟通中的运用,一定会让吴中区住建局绩效管理真正落到实处。更多还原

【Abstract】 The more and more institutions are corncerning and introducing performance management.This is an important problem that how to do well an institution performance management work now.This text comes a conlusion that the most important things of the performance management by means of performance management and performance communication research-performance communication is especislly important.But there are many problems at all stages of the performance communication which is because of people’s misunderstanding of ideas,the lack of communication atmosphere and the lack of management skills.This text points out related performance communication problems which lies in Housing and Contruction Bureau of Suzhou,Wuzhong District by means of communication research:such as the lack of importance and the system and communication links and communication skills and targeted communication.At the same time this text proposes relevant countermeasures of improvement performance communication in Housing and Contruction Bureau of Suzhou,Wuzhong Distric:such as enhancing ideological understanding and improving the system construction and regarding the amplication of the skills.We wish these countermeasures that will let the Housing and Contruction Bureau of Suzhou,Wuzhong District performance management do work well by means of the countermeasures.更多还原