【作者】 王璐；

【导师】 巫庆辉； 朱阳；

【作者基本信息】 东北大学 ， 软件工程（专业学位）， 2015， 硕士

【摘要】 随着计算机技术和网络技术的不断发展,人类社会生活中的各行各业都离不开计算机网络,农信社作为银行业的重要力量在促进现代经济发展中起着越来越重要的作用。随着农信社各项业务的快速发展,其负债客户结构和负债成本的变化决定着农信社资金转移价格的高低,极大影响了农信社的盈利水平和风险状况。因此,构建一个高效强大的机构客户管理系统来组合部门机构,整理客户的业务信息是十分有必要的。目前以客户为中心的农信社客户管理系统的研究甚少,传统的以产品为中心业务信息系统越来越不适应农信社的发展潮流,且极易形成信息孤岛,给农信社的发展壮大带来了极大的挑战。农信社主要服务于农业、农村和农民,面对的主要客户是农民,主要业务是吸收存款、发放贷款。本文根据农信社的特点,提出了以客户为中心的农信社客户管理方法,并设计和实现了对应的管理系统。主要研究和设计工作阐述如下:1.论文研究了农信社客户管理系统的研究背景,对农信社客户管理系统的国内外研究现状进行了讨论,然后介绍了系统关键技术,分析讨论了当前主流的开发技术,说明了为什么选择JAVA语言、MyEclipse开发平台与SQL SERVER数据库相结合的开发策略。2.提出了农信社客户管理系统的一系列需求分析方法。在对农信社系统用户作了充分需求分析基础上,提出并分析了农信社客户管理系统的用例及系统活动图分析方法,然后分析了系统非功能性需求及其设计策略。3.在系统需求分析的基础上,提出了农信社客户管理系统的设计方法和客户信用等级设计方法。基于提出的设计方法,对相应的技术进行了详细讨论,分析了系统的设计原则与目的。然后对其进行了系统体系结构设计、静态结构设计,详细讨论了系统顺序图、系统数据库的设计及农信社信用等级评估设计方法。文章最后进行了总结与展望。更多还原

【Abstract】 Nowadays,rural credit cooperative,a big league in banking,is playing an important role in promoting the development of modern economy.With the rapid development of the rural credit cooperative,the funds transfer pricing is increasingly determined by the structure of indebted customers and the cost of debts,which has greatly influenced the level of profitability and the risk condition of the rural credit cooperatives.Therefore,a sophisticated and highly effective customer relationship management system is needed for the rural credit cooperative to assemble and collect the business information of departments and customers.At present,the research on customer-centric agricultural credit cooperative customer management system is still few.And,the traditional product-centric business information system is no longer appropriate for the developing situation,and it will bring a great challenge to the development of the agricultural credit cooperative.The agricultural credit cooperative is mainly serving for agriculture,farmers and the countryside,and the main business is to absorb deposits and issue loans.Based on the characteristics of the agricultural credit cooperative,this paper presents a customer-centric agricultural credit cooperative customer management system.The main research work is organized as follows.1.To start with,the research background,the research conditions at home and abroad and the key technology of the customer relationship management system is described and then the reason of we use JAVA MyEclipse platform and SQL Server2005 database in our system is talked about.2.The feasibility of the customer relationship management system is analyzed.Then,the use case diagram and the system activity diagram are presented after a detailed analysis of the system user.Also the nonfunctional requirement of this system is analyzed.3.Based on the analysis of system requirements,the detail design of the customer relationship management system is presented.Including the design principle,system sequence diagram,architecture design,static structure design,database design and the design of credit rating evaluation method.The current research result and the further step to improve the system function are concluded after the above discussing.And the next research and work are also expected in the paper finally.更多还原