【作者】 刘小琴；

【导师】 王惠娜； 陈明辉；

【作者基本信息】 华侨大学 ， 公共管理硕士（专业学位）， 2017， 硕士

【摘要】 近年来,随着我国积极推进公共服务市场化改革,合同外包成为公共服务市场化改革中令人瞩目的一种制度安排。自1999年起,随着高校后勤社会化改革,高校后勤服务外包作为高校后勤社会化改革的重要形式,也在全国范围内迅速发展。后勤服务合同外包对高校而言是一个有效的社会化改革工具,但在实施过程中会因主体条件和客观环境的不同而出现不同的问题。本文以H大学为例对高校后勤服务合同外包进行实证研究,通过访谈调查、参与式观察和问卷调查等方式对H大学后勤服务合同外包工作进行系统的调查研究,总结了H大学进行后勤服务合同外包的成效,并提出了后勤服务合同外包运行中存在的问题,包括承包商的服务质量问题以及委托方存在的问题。接着,运用交易成本理论、委托代理理论分析了问题产生的深层次原因。首先,委托人和代理人目标不一致是造成承包商服务质量问题的根本原因。其次,缺乏有效的制度安排是导致外包出现问题的制度原因。再次,统一打包式的外包忽略服务的专业性,专业性缺失导致图书馆服务外包交易成本高,效果不佳。最后,高校在进行后勤服务合同外包时,思想观念未及时转变会导致外包中出现不规范的行为。在研究中,本文结合委托代理理论,强调突出师生作为初始委托人对外包服务绩效的评价权利和对外包运行的监督权力。运用问卷调查收集师生对外包服务的原始评价数据,站在师生角度客观分析外包成效和问题,并指出师生应被纳入监督体系,服务外包运行中师生作为监督主体的缺失是许多问题的原因。最后,在实证分析的基础上,探讨了高校后勤服务合同外包的发展思路,希望为高校的后勤社会化改革提供借鉴。更多还原

【Abstract】 In recent years,with our country actively promotimg the market-oriented reform of public services,outsourcing has become a remarkable institutional arrangements in public service market-oriented reforms.Since 1999,with the reform of university logistics socialization,logistics service outsourcing is rapidly developed all over the country as an important form of socialization of logistics in colleges and universities.Outsourcing of logistics service is an effective social reform tool for colleges and universities,but in the course of implementation,different problems will arise due to different conditions of the subject and the objective environment.This paper takes H University as an example to conduct an empirical research on the outsourcing of logistics service in colleges and universities.Through the methods of investigation,participant observation and questionnaire survey,the author makes a systematic investigation and study on H university logistics service outsourcing,summarizes the effects and puts forward the problems existing in the operation,including the contractor ’s service quality as well as the problems of the entrusting party.Then,with the theory of transaction cost and the principal-agent theory,this paper analyzes the deep-rooted causes of the problem.First,the inconsistency between the principal and agent is the root cause of the contractor’s service quality problem.Second,the lack of effective institutional arrangements is the cause of outsourcing system problems.Thirdly,the package type of outsourcing ignores the professionalism of the service,which leads to the high cost and ineffectiveness of the library outsourcing service.Finally,universities do not change the idea in a timely manner in the outsourcing of logistics services,which will lead to irregularities in outsourcing behavior.In the research,this paper uses the principal-agent theory to emphasize the importance of the teachers and students as the initial clients in the evaluation of outsourcing service performance and supervision of outsourcing operation.Questionnaire surveys were used to collect the original evaluation data of the outsourcing service from the teachers and students.This paper analyzes objectively about the effectiveness and problems of the outsourcing from the perspectives of teachers and students,and points out that teachers and students should be included in the supervision system.The lack of teachers and students in the supervision of service outsourcing is the cause of many problems.Finally,on the basis of empirical analysis,this paper discusses the development direction of logistics service outsourcing in colleges and universities,hoping to provide reference for the logistics socialization reform in colleges and universities.更多还原