【作者】 李楠；

【导师】 周强；

【作者基本信息】 哈尔滨工程大学 ， 公共管理硕士（MPA）（专业学位）， 2013， 硕士

【摘要】 自我国开始实行政府部门工作人员绩效考评以来,虽然已取得了一定的成果,但在操作中出现过不少问题,改进政府部门绩效考评方法成为现代政府管理部门的热门课题。平衡计分卡法作为在营利性组织被广泛应用的绩效考评方法,其平衡性、长远性和全面性对解决目前绩效考评技术科学性较低、系统性较差,考核方法单一等问题给予很多的启示。因此,探索运用平衡计分卡改善政府绩效考评工作,具有十分重大的理论和现实意义。本文以哈尔滨市委办公厅为例,试图对运用平衡计分卡开展政府工作人员绩效考评进行研究,一方面通过理论和实证两方面论证其可行性,另一方面也从实践上设计出一套完整的绩效考评体系和可执行的实施方案。论文的主要研究内容包括:(1)阐述了我国和西方国家政府部门对运用平衡计分卡于政府部门的认识和实践现状;(2)对政府部门绩效考评理论和平衡计分卡理论进行综述,为下文实证进行理论铺垫;(3)以哈尔滨市委办公厅为例反映目前政府部门工作人员绩效考评现状、存在问题及深层原因;(4)论证了平衡计分卡与政府部门绩效考评之间的内在契合性以及重要意义;(5)基于平衡计分卡设计哈尔滨市委办公厅绩效考评体系,包括办公厅的战略使命、年度绩效考评目标、四维度考评指标重新构建、考评指标的权重和标准制定的方法。(6)在绩效考评体系建立基础上,制定了如何全面导入平衡计分卡系统和开展绩效考评工作的实施方案。(7)总结和归纳建立基于平衡计分卡的绩效考评体系的需要注意的问题及保障措施。本文研究成果对于平衡计分卡理论的发展和应用,以及政府部门绩效考评工作水平的提高具有一定的借鉴意义。更多还原

【Abstract】 The scheme of performance evaluation for public servants, introduced by Chinese government, has gained some positive results, but it has some flaws practically. It is popular topic in modern government department management now that which method is good for evaluating their employees’ performance. The Balance Score Card (BSC), as a widely-used tool for evaluating performance in profit-making organizations, may give some enlightenments to improving the rationality, systematicness, and one-sidedness with its emphasize in balance, long-term orientation and comprehensiveness. Therefore, it is significant theoretically and practically to investigate upgrading performance evaluation in government departments through BSC. The essay will take General office of Municipal Party Committee of Harbin as an example,to demonstrate the feasibility on one side,and design a whole set of performance systems and implementation scheme for this entity on the other side.The research contents of the essays include: (1) To demonstrate current study and practice in China and western countries regard to applying the Balance Score Card. (2) To give a literature review about the performance evaluation and BSC theory, laying the foundation for the following empirical study. (3) To analyze the current situation, problems and underlying causes in General office of Municipal Party Committee of Harbin. (4) To discuss the inherent coherence and agreement between BSC and performance evaluation for government departments. (5) To build the performance evaluation system for General office of Municipal Party Committee of Harbin, including strategy and goal setting, indication redesign, weight calculation,and standard formulation. (6) To formulate a plan to introduce and implement based on the above scheme. (7) To summary the critical problems and safeguard measures to improve the evaluation approach.The research results will help expand and develop the BSC theory, and give another angle of view about enhancing the performance evaluation in government departments.更多还原