事业单位基于平衡计分卡绩效管理体系的构建研究

【作者】 陈晨；

【导师】 吕学静；

【作者基本信息】 首都经济贸易大学 ， 劳动经济学， 2015， 硕士

【摘要】 随着国外新公共管理运动的兴起,很多国家对公共部门的绩效管理越来越重视,并研究出诸如平衡计分卡等多种被广泛应用的绩效管理方法。目前,我国正处于事业单位改革的关键时期,事业单位的绩效管理工作面临新的挑战,传统的绩效管理模式存在管理理念落后、管理方法陈旧、管理手段单一、绩效评价结果无法体现公平、绩效与使命不能有机联系等诸多问题。在这样的背景下,事业单位需要开拓新的思路,引入更为适用、有效且科学的绩效管理方法来改善现有的绩效管理体系,这对事业单位的发展和进步将具有深刻意义。本文以公益服务类全额拨款事业单位北京市Z中心为例,对其现有绩效管理模式的实施效果进行了问卷调研,通过对问卷数据的汇总分析发现了北京市Z中心在绩效管理中存在的问题,并进一步挖掘出了问题存在的原因,然后根据问题提出了采用国外公共部门使用较多且较成功的平衡计分卡方法对绩效管理体系进行了重新构建。根据实际情况,提出了新绩效管理体系实施中可能会遇到的困难,并借鉴国外有益的经验提出了有针对性的措施和建议。更多还原

【Abstract】 With the development of western new public management movement,many countries pay more attention on the public sector performance management and performance management,and the research methods such as the Balanced Scorecard and other widely used.At present,China is in a critical period of reform of public institutions,institutions of the performance management work is facing new challenges,the traditional performance management problems of backward management idea,management methods,management means a single,performance evaluation results can not reflect the fair,performance and mission not organic connection.In this context,institutions need to explore new ideas,the introduction of more suitable,effective and scientific performance management methods to improve the existing performance management system,the institutions for the development and progress will be of profound significance.This paper takes public service full funding institutions of Beijing Z center as an example,the effect of the existing performance management conducted a questionnaire survey,through the summary of the data analysis of the questionnaires had been found in Beijing city Z central problems in performance management,and further digging out the reasons of the problems,then according to the problem of the foreign public sector balanced score card to use more and more successful methods of performance management system for the re construction.According to the actual situation,proposed may encounter the implementation of the new performance management system problems,and draw on the useful foreign experience put forward specific measures and suggestions.更多还原