【作者】 王巍；

【导师】 郑保章；

【作者基本信息】 大连理工大学 ， 公共管理（专业学位）， 2016， 硕士

【摘要】 随着我国行政管理体制改革和政府职能转变的深入,公共行政服务体系已经成为地方政府管理创新的重要载体,对于经济社会发展和改善民生具有十分重要的意义。建立和完善公共行政服务体系,有助于落实行政审批制度改革、推进政务公开、提高公共行政服务效率,已经成为地方政府推进服务型政府建设的重要创新举措。地方政府以服务公众的理念为导向,逐渐把建设理念从早期的关注单个平台发展转变为对整个公共行政服务体系的规范化运行。通过建立纵向贯通、横向联合的多层级公共行政服务体系,有助于实现公共行政服务的统一性和均等化,可以有效地把矛盾化解在基层,切实解决服务群众“最后一公里”的问题。2006年以来,大连市持续推进公共行政四级服务体系建设,经过近10年时间的统筹发展,逐步构建了以市政府公共行政服务中心为核心,涵盖区(县)、街道(乡镇)和社区(村屯)的公共行政服务四级运行网络。由于大连公共行政四级服务体系尚处于实践探索阶段,在实际运行中还面临着许多问题,这种四级服务体系的建设将是一个渐进发展和完善的过程。本文以服务型政府建设为研究背景,通过对公共行政服务体系的概念进行分析和阐述,以无缝隙政府理论、服务型政府理论等相关理论为基础,在对大连市公共行政四级服务体系的运行进行充分实地调研的基础上,全面分析了大连市公共行政四级服务体系建设的现状,总结了运行中所取得的成效,归纳其存在的不足,研究了其产生的原因,并借鉴国内外公共行政服务体系建设的先进经验,结合大连市工作实际,探索性地提出了大连市公共行政四级服务体系运行优化方案。优化方案通过明确四级服务体系的职能定位和职责划分,有效整合公共行政资源,构建标准化体系和运用信息化手段,实现服务均等化,努力打造标准统一、体验一致、跨界协同、运转高效的公共行政四级服务便民体系。更多还原

【Abstract】 With the transformation of China’s administrative system reform and government functions deeply, public administrative service system has become an important carrier of local government management innovation, has very important significance for economic and social development and improve people’s livelihood. Establish and improve the public service system, contribute to the implementation of administrative examination and approval system reform, promote open government, improve the efficiency of public administration services, has become a local government to promote the important initiatives of building a service-oriented government.Local government to serve the public’s concept as the guide, gradually from the early attention to the development of a single platform for the development of a single platform for the entire public administrative service system of standardized operation. By setting up through vertical and horizontal joint multi level public administration service system, unity and help to achieve the equalization of public administrative services, can effectively resolve the contradictions at the grassroots level, to the service of the masses to solve the "last mile" problem.Since 2006, Dalian city continue to promote the construction of four level service system of public administration, after nearly 10 years of development, gradually to build a municipal government public administrative service center as the core, covering the district(county), street(township) and community(Village) of public administrative service level Four network operation. Because Dalian public administration four class service system is still in the practical exploration stage, in the actual operation still faces many problems, the construction of the four level service system will be a gradual development and improvement process.This paper studies the construction of service-oriented government is analyzed and explained through the concept of public administrative service system, the seamless government theory, service-oriented government theory, based on a thorough research for the construction of Dalian public administration four service system, a comprehensive introduction to the status quo of Dalian city public administration four service system construction, through comprehensive analysis and conclusion, summarizing the Dalian city four public administrative service system construction achievements, put forward the problems, analyze the causes, and learn from the advanced experience of domestic and foreign public administrative service system construction, combined with the actual work of Dalian City, put forward the operation optimization scheme of the four level service system of Dalian public administration. The optimization scheme is to define the functions and responsibilities of the four level service system, the effective integration of public administrative resources, construction standardization system and the use of information technology means to achieve the equalization of public services, convenience four administrative service system to create a standard uniform, consistent experience, cross-border collaboration, efficient operation.更多还原