【作者】 李智；

【导师】 吕文学；

【作者基本信息】 天津大学 ， 管理科学与工程， 2016， 硕士

【摘要】 工程项目通常具有一次性、长期性和高度复杂性等特点,这使得工程项目争端的数量和频率都处于较高水平。因此,有效处理这些工程争端无论是对于项目建设的效率提升,还是对其质量保障都大有裨益。比较而言,通过谈判解决工程争端对项目各方而言是最为有利的,因此如何使工程争端谈判各方间保持合作的态度对争端的有效解决至关重要。在组织领域的研究中,组织公平被认为对员工的离职率、组织承诺、组织公民行为、绩效等具有至关重要的影响。然而这些研究更多地将关注点集中在组织内部的研究上。近些年来,学者们则加强了在组织间合作中的公平理论研究。然而,在谈判情境下,尤其是在工程争端谈判情境下,却很少有研究探讨组织公平的作用机理。具体而言,以往的研究中,学者们更多地探讨分配公平的影响,而在工程争端谈判中,分配公平的模糊性使得其对于谈判者感知到的公平却难以完全解释。以此为主要的研究目标,本文以组织公平理论和冲突行为理论为基础,系统地探讨了组织公平在工程争端谈判中对谈判者的合作行为的影响机制。通过对分配公平、程序公平和交流公平在工程争端情境下的全面探讨,梳理三种公平感对合作行为影响的不同路径。进一步地,工程项目的争端核心在于对合同的遵从性,因此,本文在此基础上以合同完整性为调节变量,探讨在不同的合同完整性维度下,三种公平感对合同行为影响的显著性。围绕该研究目标,本文对164名工程争端谈判人员进行了问卷调查,并对收集的问卷数据进行了逐层回归分析。研究结果表明,谈判者的合作行为不仅与分配公平相关,同时,程序公平和交流公平同样起到了重要的作用。而多元调节回归的结果表明,合同完整性也起到了显著的调节作用。合同强制性正向调节了程序公平对合作行为的影响,而条款明晰性则负向调节了程序公平和交流公平对合作行为的影响。工程争端实践人员可以从两方面借鉴本研究所得出的结论:首先,谈判者在谈判中不仅应关注谈判议题的分配本身,同时应进一步加强对程序公平和交流公平的注重,从而使得各方更容易产生合作的意向;其次,争端所涉及的合同完整性在不同维度上发生的变化会使得各方所关注的公平维度存在差异性。更多还原

【Abstract】 Construction projects are featured as one-off,long-term and highly complex,and these characteristics leads to the high frequency of construction dispute.To deal with these disputes effectively is of great help to the efficiency and quality of construction projects.Handling through negotiations is comparatively favourable for all the parties involved in construction disputes.Therefore,the investigation about how negotiators can cooperate in construction project dispute is very important.In the field of organizational researches,organizational justice theory is regarded as related with the employee’s turnover,organizational commitment,organizational citizenship behavior and performance.However,these researches focused more on the intra-organizational phenomena.In recent years,scholars has been stressing on the importance of inter-organizational justice.What is still unfortunate is,there are still limited researches about justice under the circumstances in construction dispute negotiations.Moreover,in these limited researches,distributive justice is far more popular than the others,which is somewhat quite vague and not enough to explain the perceived justice in this condition.To attain this end,this paper,based on justice theory and conflict behavioral theory,attempted to more elaborately investigate the influential mechanism between organizational justice and cooperative behavior in construction dispute negotiations.Through the comprehensive discussion of distributive,procedural and interactional justice in construction dispute negotiation,this paper combs the different path of distinguished dimensions of justice towards cooperative behaviors.Furthermore,because the core of construction disputes is closely relevant to the compliance with contract,contract governance is chosen as the moderator,and in this paper,the significance of the three dimensions of justice on cooperation is examined under different kinds of contract completeness dimensions.According to the objectives of this paper,164 prime negotiators in construction dispute negotiations are surveyed.The data collected from them were employed for a stepwise regression analysis first.The results indicated that apart from distributive justice,procedural justice and interactional justice are also significantly related with cooperative behaviors.Moreover,through multiple moderated regression analysis,the moderating effect of contract completeness is examined.The results indicated that term specificity moderates the relationship between procedural and interactional justice and cooperative behaviors;contractual obligatoriness moderates the relationship between distributive justice and cooperative behaviors.The conclusions can shed light on construction dispute practitioners from two aspects.Firstly,negotiators should not only care for distribution of the negotiation issues,but also procedural and interactional justice;secondly,negotiators should pay attention to the difference of central justice when contract completeness differs.更多还原