【作者】 李鹏；

【导师】 李英；

【作者基本信息】 华东理工大学 ， 工商管理（MBA）（专业学位）， 2017， 硕士

【摘要】 软件技术更新非常快,复杂程度也越来越大,客户对产品的要求也在不断的提高,随之而来的是软件开发项目给软件企业带来的巨大风险。没有软件一开始的设计就是完美的,需要不断的改进和迭代以最终满足客户需求。以上特点会使项目存在各种各样的风险：需求风险、过程风险、技术风险、管理风险等等。这些风险都会导致整个软件项目的失败,或者成为烂尾项目。但是,很多国内的软件企业目前都不注重软件项目的风险管理,没有做好风险识别和控制,结果造成软件项目延期甚至失败。如果对项目风险进行管理,就会极大的减少风险发生的概率和降低损失。因此任何一个系统开发项目都应将风险管理作为软件项目管理的重要内容。本文根据项目风险管理的理论,对A公司软件项目风险管理的问题进行案例研究。首先,对A公司软件项目存在的风险管理问题进行了分析,使用头脑风暴法和专家判断法建立WBS-RBS矩阵,对软件项目中可能遇到的风险进行识别,得到需求、技术、过程、团队管理四大风险要素,对这些风险要素进行定性分析；然后,利用层次分析法对识别出的四大风险因素进行定量分析和风险评价；最后,通过制定针对四大风险要素的应对措施实现风险控制和监控,从而为其他软件公司和企业提供有效的可供借鉴参考的风险管理案例。更多还原

【Abstract】 The technology of software updates every day. It becomes more and more complex and covers almost all areas and industries. The software project has high risks during the whole life cycle. No perfect software exists at start time, all of them need many changes to get the final version. So all above factors make software have different kinds of risk:requirement risk, technical risk, development process risk and management risk etc. These sorts of risks can result in the failure of the software project, or make the project become endless. These factors make mangers must pay more attention on software management, especially on risk management during the whole project life cycle. However, most of Chinese software companies do not care about those risk factors. Many risks can be avoided if they are well managed. Generally the successful project has better management on the risk control. So risk management plays a key role in the whole software management life cycle and it should be ranked as higher priority.This paper takes a study on the software risk management for company A based on the project risk management theory. Firstly, it shows the existing problems in the project risk management, then uses brainstorming method, expert judgment method to create WBS-RBS matrix and to help identifying the risk factors that exists in the project. List four main risk factors:Requirement risk, Technical risk, Software process risk and Team management risk. And it makes qualitative analysis for those four main factors. After that, then uses analysis hierarchy process to do quantitative analysis. Base on the analysis result, it provides ways on how to control and reduce the risks for the software project and gives a reference for other companies.更多还原