【作者】 赵勇；

【导师】 田虹；

【作者基本信息】 吉林大学 ， 工商管理硕士（专业学位）， 2016， 硕士

【摘要】 纵观全球范围内的汽车召回案例,不但给企业带来巨额的经济亏损和严重的信誉危机,而且也给个人及社会带来了人身伤害和财产损失。据统计,其中大部分的召回是由于汽车零部件的品质问题导致的。这引起整个社会对汽车零部件品质的广泛关注。那么如何才能提高和保证汽车零部件的质量呢?本文认为,零部件的质量很大程度上是由公司的质量管理水平决定的。质量管理有效,日后生产的产品质量就有保证。质量管理存在漏洞,必将给日后的生产埋下重重隐患。所以说每个汽车零部件企业必须要建立起一套行之有效的质量管理制度和流程,以保证质量管理的有效性。在汽车零部件竞争如此激烈的今天,如何通过有效的质量管理为顾客提供令人满意的产品和服务,从而赢得客户青睐和市场份额;如何通过有效的质量管理为企业降低风险,从而为企业创造可观的利润。这些都是摆在企业面前急需解决的重要课题。本论文《科世达公司质量管理改进研究》从质量管理的3个方面:产品设计、过程开发以及供应商供货质量入手进行深入分析,找出影响质量的主要因素,并提出建设性的解决措施。针对产品设计质量,可以通过构建企业知识管理系统的和应用质量功能展开技术来提高产品设计质量和可靠性,确保其产品满足客户的要求;针对过程开发质量,可以通过构建生产制造防错体系和防静电管理体系,以及应用Minitab软件执行测量系统分析来提高过程质量,以实现稳健的过程制造能力;针对供应商供货质量,可以通过推行和实施外购件成熟度保障方法来提高和监控供应商的质量管理水平,进而保障采购件的品质。本文的研究目的可以概括为以下2个方面:⑴是为科世达公司质量管理活动提供参考。通过本文分析,科世达公司质量管理在众多环节上存在欠缺,影响了公司的业绩和长期持续发展,希望本文的研究能够为其质量管理的有效实施提供建设性的意见;⑵是为国内其他汽车零部件企业的质量管理提供借鉴。目前,国内大多数汽车零部件企业对质量管理都没有足够的重视,质量管理水平的落后成为导致企业不能为顾客提供满意产品的重要原因。希望本论文的研究可以对国内其他汽车零部件企业的质量管理,在理论与实践方面有一定的指导与参考意义。更多还原

【Abstract】 Throughout cases of vehicle recall all over of the world, it not only brings company great economic loss and serious credit crisis, and but also cause damage of property and personal injury. According to incompletely figures, the major of vehicle recalls come from quality problem of automotive components, and it raises a large amount of concern from the whole society for quality of automotive component. How to improve and ensure quality of automotive component? I consider quality of automotive component depends on the level of company quality management, when project quality management is qualified, product quality will be qualified. If quality management is unqualified, it will plant hidden danger for mass production in the future. So all auto parts companies should pay more attention to quality management, and find a suitable measure and establish a feasible institution to ensure effectiveness of quality management.Today, Competition is so fierce for all auto parts companies. How to attract the customers and take over market-share through implementing effective quality management to provide excellent products and service for customers? How to make significant profit through implementing effective quality management to improve quality of product and reduce operation risk? These are top priority thing to solve for companies. In the thesis Study on Quality Management Improvement of Kostal, through showing the case of Kostal and using quality management knowledge, to analyze, find reason and make out solution in terms of product design, process development and supplier quality. For product design, by establishing company knowledge management system and implementing quality function development technique, it makes sure product satisfy request of the customer.For process development, by building manufacturing error proof system and anti-static management system, and applying the Minitab software to analyze measure system, it can improve quality of manufacturing process and realize robust process capacity. For supplier quality by implementing the safeguard method of supplier quality maturity, it will improve and monitor quality performance of suppliers, and guarantee quality of purchased parts. We can expect a satisfied improvement of quality management by implementing measures above.This paper has two purposes. One is that it provides a reference for Kostal. There are some problems in quality management of Kostal, and it has a negative impact on continuous development of company. Hope this paper can provide a measure for Kostal. And the other is that it can be a reference and for all dogmatic auto parts companies regarding quality management. Currently, most of dogmatic auto parts companies don’t pay real attention to quality management, and under-developed quality management is the important reason for company loss. Hope this paper can provide a valuable reference in terms of quality management for all dogmatic auto parts companies.更多还原