【作者】 李萍；

【导师】 胡宁； 聂炳华；

【作者基本信息】 山东建筑大学 ， 工商管理硕士（专业学位）， 2016， 硕士

【摘要】 随着时代的不断发展,人力资源成为了企业发展的核心力量,由此带来企业之间的竞争向人力资源层面的不断过渡。绩效管理作为人力资源管理的重要手段,运用得当可以有效的提升企业员工队伍的工作积极性以及绩效水平,从而带来企业核心竞争力的不断提升。我国企业在绩效管理方面起步较晚,绩效管理水平整体偏低,企业绩效管理方面的短板给企业核心竞争力的构筑带来了很大的负面的影响,如何采取有效措施解决好绩效管理中存在的问题,这成为了很多企业发展中不可回避的课题。对于中国邮政集团D分公司来说,要想实现竞争力的不断提升,需要高度重视绩效管理中存在的典型问题,注意借鉴优秀企业绩效管理方面的经验,构建更加符合集团公司实际情况绩效制度,充分发挥绩效管理对于集团公司健康发展的保障以及促进作用。论文选择柜员绩效考核为研究对象,以中国邮政集团D分公司为研究案例,阐述了绩效考核领域的主要研究成果,基于提出问题—分析问题—解决问题的基本写作思路,以完善符合D分公司实际情况的柜员绩效考核制度为基本主线,综合采用文献法、调查研究、案例分析等方法对于该公司柜员绩效考核现状以及问题进行了全面的探讨,围绕这些问题,提出中国邮政集团D分公司绩效考核制度完善策略。本文首先对研究背景与意义、目的与内容、研究方法与框架等内容进行了探讨,理清了研究方法与框架。其次,对于绩效考核概念以及相关理论进行了全面的综述,对于绩效考核方法、原则等理论进行了论述。再次,对于中国邮政集团D分公司柜员绩效考核现状以及问题进行了全面而深入的分析,从绩效考核指标、考核方法、考核公平、考核沟通等多个方面分析了该公司柜员绩效考核中存在的突出问题。最后围绕D分公司柜员绩效考核中存在的典型性问题,结合该公司的实际情况,提山了公司绩效考核制度的具体完善策略。更多还原

【Abstract】 With the continuous development of the times, human resources have become the core strength of the enterprise development, which brings the competition between enterprises to the human resources level of the continuous transition. As an important means of human resource management, performance management can effectively enhance the work enthusiasm and performance level of enterprise employees, so as to bring the core competitiveness of enterprises. Enterprises in China started late in the performance management, the whole performance management level is on the low side, enterprise performance management of the short board to the core competitiveness of enterprises to build bring great negative effect, how to take effective measures to solve the problems existing in the performance management, which has become the topic which can not be avoided in the process of the development of many enterprises. For the China Post Group D branch, to achieve continuous improvement of the competitiveness, needs attaches great importance to the typical problems existing in the performance management, pay attention to learn from the experience of excellent enterprise performance management, building more in line with the actual situation of the group enterprise performance management system, so as to give full play to the performance management to guarantee the healthy development of the group enterprises and promoting the role.The postal teller’s performance appraisal as the subject to study, to China Post Group D branch as a case study, combined with the main research achievements in performance evaluation, based on putting forward the problem, analyzing the problem, and to solve the problem of basic writing way of thinking, to improve the D branch of the actual situation of the teller’s performance evaluation system as a main line, comprehensive by using the method of literature research, survey research, case studies and other methods for the company teller’s performance assessment of the status quo and problems were fully discussed, around these problems, put forward the strategy of improving the performance appraisal system. Firstly for the research background and significance, research objective and content, research methods and the framework of content were discussed, clarifies the research methodology and framework. Then the concept of performance appraisal and the related theory for were fully discussed, for the theory of performance appraisal methods and principles are discussed in this paper. Then the company teller’s performance assessment of the status quo and problems of China Post Group D were comprehensive and in-depth study, respectively from the performance assessment indicators, assessment methods, fair appraisal, appraisal communication and other aspects discussed the outstanding problems existed in the company teller’s performance evaluation. Finally on the D company teller’s performance evaluation in the presence of typical problems, combined with the actual situation of the enterprise, company performance appraisal system to improve the specific strategies are discussed.更多还原