【作者】 周军；

【导师】 侯和涛；

【作者基本信息】 山东大学 ， 建筑与土木工程（专业学位）， 2016， 硕士

【摘要】 “百年大计,质量第一”是建筑业坚持的根本原则之一,工程质量也一直是社会关注的热点问题。自2014年6月全国开展“工程质量治理两年行动”以来,我国的住宅工程建设质量水平有了很大提升,但仍存在许多令人担忧的质量问题。因设计缺陷、材料低劣、管理不善、恶性竞争等,造成房屋渗漏、墙体裂缝、尺寸偏差等质量缺陷时常出现,严重时将影响到房屋的正常使用。随着人们维权意识的不断提高,住宅质量缺陷引起的投诉也持续保持在较高数值,因合同条款不合理、法律体系制约、投诉处理机制不健全等因素,人们的维权之路经常遇到困境,合理诉求得不到有效保障。本文借助项目实际案例,对住宅工程质量缺陷防治和投诉纠纷处理作初步探讨。全文主要包含三个部分。第一部分是质量缺陷的原因分析及防治。对目前投诉比较多的地下室渗漏、屋面渗漏、厨卫间渗漏、门窗渗漏和尺寸偏差等质量缺陷进行分析,从设计、材料、施工管理等方面提出针对性的防治措施,并对住宅产业化解决质量缺陷的优点进行阐述,对产业化的发展给予展望。第二部分是质量纠纷投诉处理存在的问题及建议。通过项目案例,对投诉纠纷处理过程进行分析,提出纠纷处理中存在的一些问题,其中包括：购房合同条款不合理、法规制度体系不完善、处理方式手段机械缺少创新等。质量投诉处理的根源在于加强质量管理并做好交房后的维修工作,将问题及时消化;需要完善相关制度和机制,加快投诉处理的效率,并保证人们的合法权益；同时提出规范工程质量司法鉴定、完善维修基金使用等建议。第三部分是鲁商常春藤项目二期工程质量管控及投诉预防分析,主要介绍项目开发全过程各阶段的质量管控措施,同时开展一系列活动,让业主参与到质量管理中来,进一步提升工程质量水平,同时拉近与业主的关系,减少投诉和纠纷。更多还原

【Abstract】 The one of the fundamental principle that the quality of construction engineering is the first, engineering quality has always been a hot issue of social concern.Since June 2014,China has launched the project of Engineering quality control.it upgrade construction project quality level, but there are still many problems in the field of quality of the engineering.Frequent quality problems results from the design defects, poor materials, poor management, vicious competition, resulting in leakage of housing, wall cracking, foundation settlement etc,seriously affect the normal use of housing. With the continuous improvement of people’s rights awareness, residential quality problems caused by the complaint is also maintained at a higher value.Because of the contract terms of the king, the legal system constraints, complaint handling mechanism is not perfect and other factors, people’s rights of way often encounter difficulties, the reasonable demands can not be guaranteed.In this paper, with the aid of the project actual case。This paper discusses the management of the housing project quality defect prevention and the treatment of the complaint.This paper consists of three parts.The first part is the prevention and control measures of quality defects. More of the complaints of the basement (roof) leakage, leakage, leakage and window size deviation and other defects are analyzed, put forward from the design, material, construction management and other aspects of targeted prevention measures, and the advantages of solving the housing industry quality defects were expounded. The development of industrialization prospects.The second part is the problems and suggestions for the improvement of the quality dispute. Through the project case, the complaint handling dispute process are analyzed, some problems are put forward in disputes including:King terms, the purchase contract legal system is not perfect, the lack of innovation and other means of mechanical processing. The root quality complaint is to strengthen maintenance and management after the launch, the problem timely digestion; on the quality of complaints has occurred, the government needs to improve the mechanism, accelerate the efficiency of the handling of complaints, and guarantee the legitimate rights and interests of people; at the same time proposed to regulate the engineering quality of the judicial identification, improve the maintenance efficiency of the fund after the warranty period of the proposal.The third part is the analysis of Lushang Ivy project quality control, all phases of project development mainly introduces the quality control measures, and carry out a series of activities, for the owners to participate in quality management, to further enhance the level of project quality, and closer relationship with the owners, to reduce the number of complaints and disputes.更多还原