【作者】 于杰；

【导师】 杨洋；

【作者基本信息】 哈尔滨工业大学 ， 企业管理， 2015， 硕士

【摘要】 质量管理体系在任何的食品企业都是必备的,在公司建立之初,公司便会引进ISO9000质量管理体系,HACCP质量管理体系,当然GMP是必不可少的,随着公司的发展,根据客户的要求还有FSSC等质量审核。这些质量管理体系审核的通过不但增加公司形象,提高客户满意度,还可以在经济交往的过程中提供信任基础,特别像麦肯公司这种跨国企业,还可以打破贸易壁垒,促进各国之间的合作往来。麦肯公司在中国实施各质量管理体系也快有9年的历程了,但是依然存在很多问题,比如不同层次员工质量意识差距大,特别底层员工质量意识淡薄;同一质量问题没有根本解决,重复发生;供应商管理欠缺,原料不好相互抱怨等。这些问题的存在导致了产品成本增加,工作效率低,从而影响麦肯公司的的企业竞争力。持续改进机制是通过一些精益管理的工具不断的提高和完善现有流程,找到问题的根本原因并解决。本文通过分析现有的产品质量管理现状,找出质量管理体系当前的问题和弊端,针对现存的质量管理体系问题,结合持续改进机制识别出解决这些问题的方法。通过持续改进机制的推广重新搭建了质量持续改进团队,持续有计划的开展的质量小组活动,不断解决当前的问题。为了更好的满足企业的战略发展目标,在质量管理体系改进的过程中激励全员参与,重点优化了质量相关的KPI(Key Performance Indicator),并且通过相关的持续改进工具的实施促使各KPI指标的达成,从而提高公司竞争力,实现公司的战略发展计划。在各KPI的管理中也验证了持续改进后的质量管理的体系的有效性。期望通过质量管理体系的持续改进提高客户满意度以及产品的初检合格率,降低客户投诉率,减少因质量问题而产生的损失,从而降低成本,提高公司效益。质量管理体系的持续完善也可以增加各项审核的通过率,提高品牌形象,增强企业竞争力。更多还原

【Abstract】 Quality Management System is necessary to any food enterprise, at the beginning of the company established, the company will introduce ISO9000 quality management system, HACCP quality management system, of course,GMP is necessary, with the development of the company, according to some customer’s requirements, and FSSC quality audit is necessary too. The quality management system audit, not only increase the company’s image, improve customer satisfaction, and also can provide a trust in the process of economic exchanges, especially like Mc Cain, the multinational companies, can also break the trade barriers, promote cooperation between countries. Mc Cain company implement the quality management system in China is almost nine years of history, but still exist many problems, such as the gap of quality consciousness between different level staff, especially the underlying staff quality consciousness is weak, the same quality issues have not been solved, been repeated, supplier management is bad, each other complaint due to bad raw material, and so on. The existence of these problems led to the product cost increase, the efficiency is low, which affects the Mc Cann’s enterprise competitiveness.Continuous improvement mechanism is constantly improve and perfect the existing process through some lean management tools, find the root cause of the problem and solve. In this paper, by analyzing the existing product quality management situation, find out problems and disadvantages of the current quality management system, In view of the existing problem of the quality management system, combined with the continuous improvement mechanism to identify the methods to solve these problems. Through the promoting of continuous improvement mechanism, set up the quality continuous improvement team,continuous and plans to carry out the quality group activities, solve the current problem. In order to better satisfy the business enterprise’s strategic development goals, in the process of improvement quality management system, encourage full participation, Focus on optimizing the quality related KPI(Key Performance Indicator), and through the implementation of the related continuousimprovement tools to achieve KPI, so as to improve the company competitiveness and achieve the company’s strategic development plan. In each KPI management also verify the effectiveness of quality management system after continuous improvement.Expectations through the continuous improvement of the quality management system to improve customer satisfaction and FTQ(First Test Qualified)rate, reduce customer complaints, reduce the loss caused by quality problems, so as to reduce cost, improve the efficiency of the company.Continuous improvement of quality management system and also can increase the pass rate of the audit, improve the brand image, enhance enterprise competition.更多还原