【作者】 杨明；

【导师】 戚啸艳；

【作者基本信息】 东南大学 ， 工商管理（专业学位）， 2016， 硕士

【摘要】 随着经济全球化和科学技术的迅猛发展,产品的市场竞争已变得越来越激烈,竞争的焦点不仅涉及价格、技术,还包括质量；同时,质量的内涵也在不断演变和深化,其涵盖的范畴由生产过程向领导、战略、资源、过程管理等全面质量管理演变。卓越绩效模式是目前国际上广泛认同的一种能够有效提高组织综合绩效的管理工具和方法,已在全球多个国家得到了推广和应用,为我国企业提高管理水平、打造核心竞争力提供了一个很好的选择。TF公司是一家有着17年发展历史的玩具设计、生产、出口的企业,在行业内具有一定的知名度；但是作为公司有机整体中重要部门之一的人力资源部,目前存在缺乏专业理论指导和战略指引、部门架构不合理、工作流程不规范等一系列问题,因此,本文将以基于卓越绩效的人力资源管理模式为理论基础,探索如何在TF公司人力资源部门管理中予以应用,以提高人力资源部的专业技能水平和综合绩效结果。本文以TF公司人力资源部综合绩效的提高作为研究目标,主要研究内容包括：首先,对国内外关于卓越绩效模式和人力资源管理模式,尤其是对基于卓越绩效的人力资源管理模式的相关研究进行回顾和分析；其次,详细阐述基于卓越绩效的人力资源管理模式的管理目标、主要内容、实践路径、逻辑框架和特点,并与其它人力资源管理模式对比,明确其先进性和适用性,作为后续制定具体实施方案的理论基础；再次,深入分析TF公司人力资源部门的现状,探讨在TF公司人力资源部引入基于卓越绩效的人力资源管理模式的可行性和必要性；最后,结合基于卓越绩效的人力资源管理模式框架和部门工作中存在的不足,设计具体的构建方案,包括管理目标、主要内容、实施路径、具体方案设计及保障措施等相关内容。更多还原

【Abstract】 With the rapid development of economic globalization and science and technology, market competition of product has become increasingly fierce. The focus of competition involves not only the price, technology, but also quality; at the same time, the connotation of quality is also evolving and deepening, its category covers from production process to total quality management, such as the leadership, strategy, resources, process management and so on. Performance excellence model is now the most widely recognized tool and method that can effectively improve the overall organizational performance management, and has been popularized and applied in many countries around the world, which provides a very good choice for China’s enterprises to improve management level and build the core competitiveness.TF company is a toy design, production, export enterprises company with 17 years history and a certain degree of visibility in the industry; however, as one of the most important sectors in the whole of the company organic, the human resources department now faces many challenges, such as lack of professional theoretical guidance and strategic guidance, department architecture is not reasonable, the work flow is not standardized. Therefore, this paper will explore how the TF company human resources management shall be applied on the basis of human resource management model based on performance excellence as the theoretical basis, in order to improve the human resources department of professional skills and comprehensive performance results.This paper takes how to improve the comprehensive performance of the human resources department of TF company as the research target, the main research contents include:first of all, review and analysis the performance excellence model and model of human resource management, especially related to the research on human resource management model of performance excellence at home and abroad; secondly, expatiate the management objectives, main contents, practice path, logical framework and characteristics of the human resources management mode based on the performance excellence model, comparing with other human resources management modes to show the advancements; thirdly, in-depth analysis the status of the Human Resources Department of TF company, to explore the feasibility and necessity of involving human resources management mode based on the performance excellence model; finally, design of specific construction programs, including management objectives, the main content, the implementation of the path, the specific program design and security measures and other related content, based on the framework of human resources management mode based on the performance excellence model and the existing problems.更多还原