【作者】 郑军；

【导师】 刘金兰；

【作者基本信息】 天津大学 ， 高级工商管理（专业学位）， 2015， 硕士

【摘要】 医生与护士是医院运作的动力和核心,对医院的生存与发展起着至关重要的作用。员工工作满意度是进行组织诊断和管理激励的重要指标,通过对医务人员工作满意度的调查,不仅可以了解医务人员对工作的满意程度,更有助于发现医院现行管理制度中的优势与不足,为医院提升员工管理模式、改进激励措施提供有力借鉴。本文在Linzer等人(2000)及Karanikola等人(2014)所采用医务人员工作满意度调查量表的基础上,结合考虑天津市中心妇产科医院的实际情况,从工作自主性、医患关系、同事关系、上下级关系、个人时间、工作环境及工作回报等7个子维度出发,分别针对医生与护士,构建了相应的工作满意度调查问卷,并在天津市中心妇产科医院开展实地调查。调查共发放问卷500份,回收有效问卷410份,其中医生218份、护士192份。在问卷数据初步汇总的基础上,利用平均值和标准差来探讨样本的集中和离散趋势,进而采用交叉分析研究不同年龄、工作年限、教育程度以及职称的医务工作人员在不同维度的满意度情况。与此同时,利用皮尔逊相关系数计算与医生、护士总体满意度最为相关的维度。结果表明:1.天津市中心妇产科医院医务人员各项满意度水平均较高;2.不同年龄、工作年限、教育程度以及职称的医务人员在各维度的满意度水平存在显著差异;3.在各维度中,医生和护士均以“同事关系”一项的满意度最高;4.同事关系中,大部分护士表示自己的工作不受医生尊重;5.在各维度中,“个人时间”一项的满意度最低,医生与护士均表示工作日程安排导致自己无法有足够的时间照顾家庭;6.尽管整体工作满意度水平较高,大部分医生与护士均表示不愿推荐他人从事与自己相同的工作;7.在皮尔逊相关性分析中,与医生和护士总体工作满意度最为相关的维度均为工作回报和工作环境。根据研究结果,得出改进建议如下:1.改善医院工作环境;2.进一步完善医院薪酬福利体系;3.完善医院作息制度,改进医务人员工作时间分配;4.创建公平和谐的医院文化氛围,给予护士群体更多尊重;5.重视医务人员的职业发展规划。更多还原

【Abstract】 Doctors and nurses are core and impetus of a hospital, they play a crucial role in the survival and development of the hospital. Employee job satisfaction is an important index to an organization’s diagnosis and management. Surveying the job satisfaction of doctors and nurses, not only their satisfaction level could be investigated, but also help to discover the advantages and disadvantages in hospital management system, which would benefit the improvement of employee management mode and staff incentive approaches.Index designed in this paper consisted of seven dimensions with Autonomy,Personal time, Relationships with patients, Relationship with colleagues, Relationship with the superior, Resources and work environment, and Rewards. Totally, 500 questionnaires were handed out in Tianjin Central Hospital of Gynecology Obstetrics,and receives 410 available questionnaires, with 218 copies from doctors and 192 copies from nurses. Based on the survey data, the average and standard deviation were used to explore the discrete tendency and central tendency, then the cross analysis study was conducted to discuss medical staffs’ satisfaction in each dimensions related to demographic information such as age, education, job title, and working years.Meanwhile, the Pearson Correlation Coefficient was calculated to elicit most important dimensions in deciding total job satisfaction.Results: 1. Employees’ job satisfaction of each dimension in Tianjin Central Hospital of Gynecology Obstetrics are high; 2. Related to different age, education, job title, and working years, employees’ job satisfaction are significant different in all dimensions; 3. According to doctors and nurses, the satisfaction of “Relationship with colleagues” was highest among all the dimensions; 4. In “Relationship with colleagues”, most nurses reported that they were not respected by doctors; 5. The satisfaction of ”Personal time” was lowest among all the dimensions, as almost all the employee reported that they were too busy to take good care of their family; 6.Although the total satisfaction level was high, only a little doctors and nurses would like to recommend others to take the same job with them; 7. According to the result of Pearson Correlation Coefficient analysis, “Rewards” and “Resources and work environment” were the most important dimensions.Recommendations: 1. Improve hospital work environment; 2. Perfect hospital compensation benefits; 3. Ameliorate employee’s working time management system;4. Create fair and embracing culture atmosphere, give nurses more respect; 5. Attach importance to employee’s career development.更多还原