【作者】 杨博；

【导师】 张云秋；

【作者基本信息】 吉林大学 ， 卫生事业管理（专业学位）， 2015， 硕士

【摘要】 目的:本课题选取齐齐哈尔市某三甲医院中人力资源的管理现况进行调查研究,探讨出该院在人力资源管理方面所存在的问题,找出成因,最后提出具体的、实用的、操作性强的措施方案。从而能够有效地修正该院在人力资源管理方面存在的欠缺,增强其在未来医疗服务行业中的发展与核心竞争力,以便其适应新医改对医院的要求,此次研究结果可为欠发达地区医院提供借鉴,方便其建立新的管理体制和用人机制。方法:1.调查对象:本研究以2014年齐齐哈尔某三甲医院正式在编的1200名医护人员为调查对象进行抽样调查,从中共抽取300人,基本覆盖了各个临床和医技科室,包括医疗、护理、药剂、检验、行政、后勤等人员。2.调查方法:通过发放问卷方式,以齐齐哈尔市某三甲医院人力资源管理为主线进行调研,力求将理论与医院实践相结合,解决医院面临的实际问题。3.调查内容:本调查以齐齐哈尔市某三甲医院人力资源数据信息为基准。主要包括人员的一般情况,人员的招聘和提升,人员的甄选、合理配置和使用,人员的考核和奖励,人员的培训和激励等情况。结果:通过分析问卷调查的结果,发现该医院在调动人员积极性以及福利待遇上做得较好,但是该院在人力资源管理上也存在一些问题,包括:招聘渠道较窄,面试方式有限,人才录用、晋升机制不合理;绩效考核机制不合理,缺乏公开、透明,主观性大,可操作性不高;人才培养机制不够完善。结论:针对发现的问题,结合黑龙江省实际情况,为该院人力资源管理的决策提供建议如下:逐步健全人力资源管理体制;完善绩效考核机制;完善人才培训机制;借助现代信息技术,建立相应的管理系统。并尽可能地满足职工提高收入、搭建广阔的事业发展平台和发展前景及其个人价值实现等方面要求,接受并尽可能地采纳其合理建议。更多还原

【Abstract】 Objective: In this study, we investigated the current situation of human resource management in a hospital in Qiqihaer, in order to find the causes in human resource management, and thus we can effectively improve human resources management in the hospital. In addition, we can also enhance its development and core competitiveness in the future, so as to meet the requirements of the new medical reform. The study can provide a guidance for the development of less developed areas.Methods: 1.Subjects: We selected 300 employees out of 1200 in the hospital, covering various clinical and medical departments, including medical, nursing, pharmacy, pathology, administration and logistics personnel etc. 2.Methods: We conducted a questionnaire survey consists of a comprehensive set of multiple choice questions relevant to the human resources situations of a hospital in Qiqihar City. 3.This survey is based on the human resources information, mainly including the general situation, personnel recruitment and promotion, personnel selection, allocation, assessment, training and incentiveness, etc.Results: From the questionnaire, we found that the hospital did well in promoting the enthusiasm and staff welfare. However, we also found the following problems: very limited recruiting conduit, limited ways of interview; Lack of transparency for performance assessment mechanism; talent training mechanism needs to be improvedConclusion: Considering of the realities of human resource management in Heilongjiang Province, we suggests the followings for hospital decision-maker for human resource allocation and performance assessment: Gradually improve the human resources management system; Improve the performance appraisal system; Setup comprehensive training system; Establish the management system with the help of modern information technology.更多还原