【作者】 王颖；

【导师】 唐宁玉；

【作者基本信息】 上海交通大学 ， 工商管理， 2014， 硕士

【摘要】 随着全球化步伐的加快,企业间的竞争也愈演愈烈。为了提高企业竞争力,扩大企业在行业中的市场份额,维持企业可持续发展,绩效管理已成为现代企业管理中的热点。论文作者结合本人的实际工作经验和对相关人员的调研和访谈,以G公司指导师这个工作岗位为研究对象,找出指导师岗位在现有绩效管理体系中存在的问题,分析问题的缘由,利用相关的绩效管理知识设计出绩效管理体系的优化方案。在具体优化方案中,论文作者首先根据公司的战略目标绘制出战略地图,然后参考关键绩效指标、平衡计分卡等相关绩效管理理论,结合公司现有的绩效考核指标,逐层设计出公司层级、教务部门层级、指导师岗位的关键绩效指标。然后将研究重点放在绩效管理体系在指导师方面的优化上,如系统培训,优化相关制度和流程,强调过程中的沟通,以此为绩效管理的实施打下基础。实施中通过不断完善以绩效计划、绩效实施、绩效考核和绩效反馈四环节组成的闭循环来带动指导师的成长和公司整体绩效的提升,不断提高公司的内部管理水平和外部市场竞争力。更多还原

【Abstract】 The coming of globalization has fostered a growing competition among companies. In order to expand market share, maintain a sustainable development, performance management has become a hot spot in the modern enterprise management.This paper is based on working experience, interview and research with responsible stuffs in G Company, aiming to identify problems existing in the instructors’ performance management system and to propose optimizations. In the optimization of the performance management system, the author firstly scales a strategic map according to the corporate strategy, gradually designs the KPI of company, academic department and instructor by adopting KPI, BSC and related tools. Then provide a thorough grounding through the optimized training system, related policy and process, two-way communication etc. from instructor’s aspect. Thus, a closed-cycle is made among planning, implementing, evaluating and feedback in order to reach the instructor system optimization, management level improvement and competitive advantages.更多还原