【作者】 刘静；

【导师】 杨雪松； 翁毕庆；

【作者基本信息】 电子科技大学 ， 软件工程（专业学位）， 2014， 硕士

【摘要】 近年来计算机技术、通信技术的发展,特别是因特网的迅猛发展,使信息化管理已经深入到了各行各业,它是提高办公效率的重要途径。随着中西部城市的发展,国际国内交流增加,从而接待工作量剧增,各级各类接待工作数量剧增,原有的采用手工记录或简单的文档处理方式已经跟不上工作的节奏和质量要求。为进一步提高接待办的工作效率,规范接待流程,提高工作质量,接待办接待管理系统被提上了开发日程。该系统可以实现每年来宾接待、各级干部接待、会见、宴请活动及许多重要的招商引资活动等从吃、住、行及活动全过程做细致的安排和精心的服务。本论文在项目管理理论与系统开发相关技术基础上,结合某市接待办的实际需求,对接待管理工作的业务流程按照工作流的思想进行优化研究,开发了市接待管理系统。该系统主要包括了个人办公、接待报送、接待方案、客人信息、席卡管理、资料共享、接待专报、会议管理、车辆管理、物资管理、个人信息这11个模块。通过该系统可以实现对时间、成本和目标进行有效控制,同时能够促进接待办不同部门之间不受时间、地点进行良好的沟通与协作。本文详细阐述了接待管理系统相关模块的开发过程。系统采用基于Web平台的B/S(Browser/Server)架构,采用JAVA技术、J2EE架构进行开发。客户端(Browser)开发技术使用Ajax、HTML、Java Script和XML,采用Office在线编辑控件实现文档在线处理;服务器端(Server)采用MVC开发框架,使用JSP、Servlet、Java Bean、Spring和Ibatis等ORM技术实现;数据库采用My SQL,数据库连接采用DHCP连接池进行动态管理。该系统具有运行速度快、简单易用、安全可靠、易于扩展等特点。本系统开发完毕后,已经正式投入使用。从接待办相关人员的反馈情况来看,极大地提高了他们的工作效率,得到了大家的一致好评。系统在实施过程中可以对现有流程进行优化或重新定制,以便能更好地提高工作效率,减少人为因素造成的问题。该系统在提高接待办管理效率和树立市政府良好形象方面起到了一定的作用,达到了设计的目的。该系统还具有可扩展性,也可与其它政府部门之间实现工作对接。同时,该系统对其它城市的接待管理工作也有一定的参考价值。更多还原

【Abstract】 In recent years, with the development of computer technology and communication technology, especially the rapid development of Internet, the information management has penetrated into all walks of life, which is an important way to improve the work efficiency. With the development of the mid-west cities, more and more domestic and international exchanges take place in Chengdu, therefore the reception workloads at all levels increase. The original manual recording, or the simple document processing also cannot keep up the pace or be up to the quality requirements. In order to increase the work efficiency, standardize the reception process and improve the work quality of the Reception Office, the reception management system has been put on the agenda. It will provide the meticulous arrangements and services from the basic necessities of life for guest reception, cadre reception at all levels, meeting, banquet and many important investment activities.The Reception Management System has been developed in this thesis based on project management theories and the system development technologies. At the same time, we also associate with the actual demand of the reception management of Reception Office, and study the business process of the reception management according to the workflow idea. The system includes several modules, such as the personal office, reception submission, reception plan, guest information, card management, data sharing, receiving report, meeting management, vehicle management, material management and personal information. It can realize the effective control of time, cost and objectives, and at the same time it also can promote communication and cooperation between different departments of the Reception Office, which will be not limited by time or location.This thesis describes in detail the development process of the interrelated modules of the Reception Management System. The system adopts the B/S(Browser/Server) structure based on Web, and is developed by using JAVA and J2 EEt. The Browser is developed by using Ajax, HTML, Java Script and XML, and the online editing of Office is adopted to realize the document online processing. On the server, the MVC development framework is adopted, and it is realized by utilizing the ORM technologies such as JSP, Servlet, Java Bean, Spring, Ibatis and so on. The adopteddatabase is My SQL, and DHCP connection pool is used for the dynamic management of the database connectivity. The system has the characteristics of being fast in running, easy to use, safe and reliable, easy to expand.The system has been officially put into use after it was completed. From the feedback given by the related personnel of the Reception Office, the efficiency has been greatly improved. The system can optimize or customize the existing process during the implementing process, so as to improve work efficiency, and reduce the loss caused by the human factors. It plays a certain role in improving the managing efficiency of the Reception Office and establishing a good image of the City Council, which means the design goal has been achieved. The system is expandable, and also can achieve docking with the work of other government departments. It also has some reference value for the reception management of other cities.更多还原