【作者】 张涛；

【导师】 戴伟辉；

【作者基本信息】 复旦大学 ， 软件工程（专业学位）， 2014， 硕士

【摘要】 利用RFID定位技术和WLAN定位技术设计和实现了银行客户定位系统,并基于客户位置设计和实现了6种银行客户服务。通过需求分析归纳出与室内定位技术相关的银行客户服务,并分析出涉及的三种定位对象是：带有无源RFID标签的RFID银行卡,带有有源Wi-Fi RFID标签的RFID Key,以及手机、平板电脑等智能移动终端；三类应用场景是：中、大型银行网点,小型银行网点和自助网点。设计和实现了银行客户定位系统。设计了RFID定位子系统,采用精确定位、不精确定位和方向判断这三种定位模式,可以对RFID银行卡进行定位；设计了WLAN定位子系统,采用高密度部署AP的方式,保证任意区域能收到至少3个AP的信号,然后采用RSSI和三边定位算法计算位置,可以对RFID Key和智能移动终端进行定位。设计了应用接口,用于为其他系统提供定位数据,便于今后的扩展。设计和实现了6种基于室内定位的银行客户服务。银行网点指引是使用第三方地图服务API和银行客户定位系统实现；网点热度分析是利用定位系统等数据,分析各功能区“人数/容量”比,得出百分比热度值,也可判断房间的空闲程度,并可在地图上显示热度情况和房间空闲情况；智能排队优化着重解决空号现象,通过定位排队客户的位置判断出空号并自动跳过；客户行为分析是根据客户的行动轨迹,分析单体和群体的行为,判断出客户的兴趣点、找出潜在客户,改进银行网点的功能；基于实时位置的服务是根据客户的实时位置,提供自动化服务和定制的消息推送；失物寻找则是通过定位客户的设备,判断可能的丢失物品情况,向客户发送报警,并通过定位系统助客户找到失物。更多还原

【Abstract】 Design and implement Bank Customer Location System (BCLS) using RFID location technology and WLAN location technology, then design and implement six types of Bank Customer Service (BCS) based on the position of customers.By requirements analysis, conclude in some BCS related to indoor location technologies. There are three location targets:RFID bank card with passive RFID tag inside, RFID Key with active Wi-Fi RFID tag inside, and smart mobile device such as Smartphone and Pad. There are also three application environments:medium and large bank branch, small bank branch and self-help bank.Design and implement BCLS. Design RFID location subsystem, which can locate RFID bank cards with three location method:accurate positioning, inaccuracy positioning, and direction judge. Design WLAN location subsystem, which implement high density AP development to ensure any area is covered by at least 3 APs and calculate position by RSSI and Trilateration methods. It can locate RFID Keys and smart mobile devices. Design API to provide position data to other systems. It is for future extensions.Design and implement six types of BCS. Bank Branch Guide is developed by third party map service API and BCLS. Bank Branch Temperature, which using data from BCLS and other systems, analyzes every functional zone’s ratio of number of people to capacity, concludes in a percentage temperature value, and shows on the map. It also can judge if a room is empty and shows the result on the map. Optimization of The Intelligent Queuing System focuses on resolving the Vacant Number (VN) problem. It can find out and skip VNs by locate the customer that has the number. Customer Activation Analysis analyzes the activations of an individual or a group in order to find out customer’s interests and possible customers or improve the functions of a bank branch. Real Time Location Based Service is to provide automatic services or push customed messages to customer based on the customer’s real time location. Lost Property Seeking can discover a possible property lost event by locating the customer’s devices, then send alarm to the customer, and help him to find the lost things by location.更多还原