【作者】 张毅；

【导师】 刘琼豪； 何志雄；

【作者基本信息】 广西师范大学 ， 公共管理（专业学位）， 2014， 硕士

【摘要】 我国正处于经济高速发展,社会转型阶段。正如亨延顿所言：“现代性孕育着稳定,而现代化的过程却滋生着动乱”。由于利益格局、社会控制、社会分化等一系列因素的变化,由社会深层次矛盾引发的群体事件时有发生。据有关专家预测,在2020年以前,我国都将处于群体事件的高发期。群体性事件中的谣言是各种社会矛盾的一种特殊的表现形式,群体性事件的谣言发展迅速、危害巨大,往往一件较小的偶然事件经过谣言发酵演变为重大群体事件。对群体事件中谣言的治理的成功与否直接影响甚至决定着对群体事件的治理结果,及时监控、准确研判群体事件中的谣言已经成为政府治理群体性事件不可回避的课题。当前研究群体事件本身或者群体事件中谣言特征的理论比较多,而研究群体事件中谣言的政府治理问题的理论比较少见,故本文借助管理学、心理学、传播学等理论方法,剖析近年来的一些典型性群体事件个案,探索研究政府在群体事件中治理谣言存在的问题,以期得到一定的启示。具体而言,本文由以下几个部分构成：首先,本文阐述了群体事件和谣言的内涵,群体事件中谣言产生的土壤,谣言传播及谣言传播主体的特点和谣言的危害。阐述以上内容是由于以上内容是研究政府在群体事件中谣言治理问题的基础。其次,本文通过剖析近年来的一些典型案例,总结出当前政府在治理群体事件中谣言的存在的主要问题,并对问题进行了分析,找出问题所反映的原因。为下一部分的对策提供了基础。最后,本文针对当前政府在治理群体事件中谣言存在的主要问题,提出了对策。具体包括建立谣言治理的原则、构建政府与媒体的新的关系、建立舆论预警机制、主动满足群众信息需求、疏导不良情绪和针对极化群体的辟谣策略。以期为政府在治理群体事件中的谣言的研究起到一定的参考作用。更多还原

【Abstract】 Our country is now in the stage of rapid economic development and social transformation. As Huntington said, "Modernity breeds stability, while the process of modernization breeds turmoil." Mass disturbances happen occasionally due to the change of a series of factors such as the benefits pattern, the social control, the social differentiation and so forth. According to the forecasting by the experts concerned, the high-incidence season of group incidents will last till 2020 in our country. The rumoi in mass disturbances is a special pattern of manifestation of various social contradictions; it usually develops rapidly and causes great harm. Through rumors, a small accidental disturbance can usually be evolved into a mass disturbance. Whether the rumor in mass disturbances can be handled successfully will directly influence or even decide the result of coping with the group incidents; it has become an inevitable task for governments to timely monitor and correctly judge the rumor in mass disturbances when dealing with mass disturbances. At present, there are a lot of research and theories on the features of mass disturbances as such and the rumors in them, while the research and theories on the problems existing in governments’ handling the rumors in mass disturbances are relatively rare. Thus, this thesis, by virtue of the theoretical methods of the science of management, psychology, the science of communication and so forth, analyses some typical cases of mass disturbances, and seeks the problems existing in governments’ handling the rumors, with an aim to get some enlightenment.To be specific, this thesis consists of the following parts:First of all, this thesis expounds the connotation of mass disturbances and rumors, the factors that provoke rumors in mass disturbances, the features of the spreading of rumors and those of the rumors’ spreading subjects, as well as the harm of the rumors. The reason why the thesis expounds the above content is that they are the basis of researching the problems existing in governments’ handling the rumors in mass disturbances.Secondly, this thesis, through analyzing some typical cases of recent years, sums up the main problems existing in governments’ handling the rumors in mass disturbances, analyses the main problems, and finds out the reasons reflected from the problems, in order to provide basis for the countermeasures to be put forward in the next part.Finally, this thesis, aiming at the main problems existing in governments’handling the rumors n mass disturbances, puts forward some countermeasures. To be specific, these include establishing he principles of handling the rumors, establishing a new relationship between governments and nedia, establishing an efficient early warning mechanism of public opinion, taking the initiative to nect the information requirements of the masses, properly channeling unhealthy emotions and efuting rumors through measures aimed at extreme masses, all of which are supposed to provide ome reference for governments to handle the rumors in mass disturbances.更多还原